To summarise, an house move order was placed incorrectly on one of my accounts which resulted in an immediate cease of the Plusnet provided line and the broadband service.
Once it was identified what had happened the "fix" for this was to reconnect the phone service and then provide the broadband service on that.
The issue is that Plusnet say this will take at least 1 working day for the phone portion, and then 5-7 working days for the broadband part.
The line is in sync, and never dropped sync. It is just the PPP session that cannot be established.
One thing that has happened is dialing 17070 reports a different phone number, Plusnet advise this is just the ghost number and will be back to the original number when the line is reactivated.
Does it really take that long (in effect 10 days) to reactivate given the line is in sync so no actual physical work needs to be done?
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Edited by marcusjclifford (Tue 23-Apr-13 10:18:00)