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Standard User hypertony
(committed) Mon 29-Apr-13 11:36:56
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Before I contact Plusnet...


[link to this post]
 
Before I contact Plusnet, I thought I'd post here and ask the question...

My mum is with Plusnet and after reading the postings here, a lot of you spoke of good download speed but at very low upload speed, which turns out that the upload speed has been capped and has to be uncapped manually.

She has around 14meg download speed but for upload, it's around 0.3meg

As she is not computer techie, would it be possible for me to contact Plusnet & give them her username and have them to uncap it for me/my mum?

I am happy to be PM'ed by a Plusnet staff from here and will be happy to share details.

Thanks,

- Tony Sutton
- Check out my Ford Focus ST170 site | View my Car's Dashcam Videos
Standard User Oldjim
(fountain of knowledge) Mon 29-Apr-13 11:41:10
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Re: Before I contact Plusnet...


[re: hypertony] [link to this post]
 
Easiest way is to raise a ticket on you Mum's account - I assume you have the password - here https://www.plus.net/wizard/?p=wizard&page=22883&wiz...
Due to the new security system ringing up won't work unless you are a nominated contact
Standard User hypertony
(committed) Mon 29-Apr-13 12:49:59
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Re: Before I contact Plusnet...


[re: Oldjim] [link to this post]
 
Thanks for the reply. Yeah, my mum have the details tucked away somewhere safe... think I will need to find the paperwork first! laugh

- Tony Sutton
- Check out my Ford Focus ST170 site | View my Car's Dashcam Videos


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ISP Representative orbrey
(isp) Mon 29-Apr-13 13:14:29
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Re: Before I contact Plusnet...


[re: hypertony] [link to this post]
 
Hi there,

If it's easier and quicker to, just drop me a PM with the username and I'll get it sorted for you smile If the order is placed today it'll be complete for tomorrow.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User hypertony
(committed) Mon 29-Apr-13 13:43:10
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Re: Before I contact Plusnet...


[re: orbrey] [link to this post]
 
Great, thank you. I'll let you know the details once I found the paperwork.

- Tony Sutton
- Check out my Ford Focus ST170 site | View my Car's Dashcam Videos
Standard User brightd
(experienced) Mon 29-Apr-13 15:09:10
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Re: Before I contact Plusnet...


[re: orbrey] [link to this post]
 
I hope that you are not going to make a habit of accepting customer orders via PM on this site. I would hate for someone to find my user name and request a change to my line for which I was not involved.

David

plusnet Broadband Extra customer
DrayTek Vigor 2830n
Standard User ian72
(knowledge is power) Mon 29-Apr-13 15:34:31
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Re: Before I contact Plusnet...


[re: brightd] [link to this post]
 
Maybe it's ok if the changes are only to the benefit of the customer? If there is anything detrimental (ie increased contract lengths, etc) then definitely should not be done without proper user authentication.
ISP Representative orbrey
(isp) Mon 29-Apr-13 15:37:09
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Re: Before I contact Plusnet...


[re: brightd] [link to this post]
 
If you'd rather we changed our policy to only accept ticket IDs and work from those that'd be fine with me, I can pass it on - not sure that would suit everyone here, but as you say it would be more secure.

Anyone else have any thoughts on that?

ETA: Ideally I think a common sense approach (I hope very much like how we do things now) would be better, where simple things can be done more quickly and easily following a conversation in thread/via PM. As ian72 says though we'd certainly not be doing anything that could be detrimental or involving taking money without either a ticket or a phone conversation (following the correct DPA process of course).

Regards,

Matthew Taylor
Plusnet Customer Support

Edited by orbrey (Mon 29-Apr-13 15:42:23)

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User mhb
(member) Tue 30-Apr-13 06:22:19
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Re: Before I contact Plusnet...


[re: orbrey] [link to this post]
 
Of course your common sense approach is best. Please do not be put off by such an isolated observation.
Standard User hypertony
(committed) Tue 30-Apr-13 10:02:51
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Re: Before I contact Plusnet...


[re: orbrey] [link to this post]
 
All sorted, thank you very much for your help, Matt.

/eBay A+++++

;P

- Tony Sutton
- Check out my Ford Focus ST170 site | View my Car's Dashcam Videos
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