Decided to migrate from BE ADSL to Plusnet for fibre (FTTC) at home. Also taking phone line + calls. Got mac code from Be and ordered on Plusnet fibre via website. Chose Openreach engineer appointment date online only 7 days away. Plusnet then changed this to 14 days away...no problem thats what I was expecting. Plusnet informed us they would migrate broadband first and then landline at later date ...
Openreach engineer turned up on the day 24/04/13 and said there was a problem with the current cable (mentioned batteries and voltage drop ) which would allow phone and adsl 2 to work but would cause problems with fibre. Would require CIvil team to come in and lay new cable in pavement and up drive. (he called it Direct In Ground as its buried.)
We phoned up following day to see if Plusnet were aware of the non event and the answer seemed to be no.
Anyway we have been waiting for news from Openreach when on Friday 10/5/13 both landline and adsl2 broadband ceased.
BE appear to have ceased both. No landline at all and no broadband. On Monday Plusnet told us that the telephone number had been reallocated elsewhere and we would have to have new one. After our complaints they are now trying to get the landline number back.. They have reinstated landline with a temporary number up to now.
1/ If a number has been ceased on Friday 10/5/13 would it be reallocated to someone else so quickly?
2/ Whose responsibility should it be to maintain the existing service in the light of a problem such as the above (new cable required) BE or Plusnet?
I partly blame myself in hindsight for not seeing it coming?
Any advice gratefully received ?
ps I may be slow to respond for obvious reasons i.e. no broadband.... funny when you havent got it any speed seems good!
Edited by markj (Wed 15-May-13 18:21:47)