User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread
Standard User goatty2
(regular) Thu 23-May-13 17:16:23
Print Post

appoinment


[link to this post]
 
just signed up to Plusnet and off to a bad start.
asked for afternoon appointments only so what do they send.......
a morning one
ISP Representative orbrey
(isp) Thu 23-May-13 17:28:49
Print Post

Re: appoinment


[re: goatty2] [link to this post]
 
Hi there, really sorry to hear that. Any chance you could drop me a PM with your username on it and I'll see what I can do to get that changed for you?

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User goatty2
(regular) Thu 23-May-13 17:33:38
Print Post

Re: appoinment


[re: orbrey] [link to this post]
 
pm sent


Register (or login) on our website and you will not see this ad.

ISP Representative orbrey
(isp) Fri 24-May-13 10:26:58
Print Post

Re: appoinment


[re: goatty2] [link to this post]
 
Thanks for that, just went to sort this for you and I can see one of our agents has it as a personal ticket so it'll all be sorted soon and they'll be back in touch with you.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User goatty2
(regular) Fri 24-May-13 17:04:09
Print Post

Re: appoinment


[re: orbrey] [link to this post]
 
thanks
just looked online and they have moved it to the afternoon.
so just waiting for text to say that it definitely that afternoon.
Standard User goatty2
(regular) Sat 25-May-13 12:05:18
Print Post

Re: appoinment


[re: goatty2] [link to this post]
 
got a text yesterday saying router was in post and it arrived this morn.
thats quick.
still not got a definite afternoon yet
Standard User narz
(member) Sun 26-May-13 03:20:55
Print Post

Re: appoinment


[re: goatty2] [link to this post]
 
I signed up early in the week, still no router though... you got it 2days later?

When is your install date? did you pick it yourself. Ta
Standard User aks
(member) Sun 26-May-13 08:45:32
Print Post

Re: appoinment


[re: narz] [link to this post]
 
I too received my router the next day, but only after the appointment was confirmed by text message. And that didn't happen until I had provided my MAC code (which I did after I signed up).

---
Tony
Standard User goatty2
(regular) Sun 26-May-13 10:53:45
Print Post

Re: appoinment


[re: narz] [link to this post]
 
Hi narz
had the appointment before they sent text saying router was in the post.
install date 04/06/13
Standard User RobertoS
(sensei) Sun 26-May-13 11:12:13
Print Post

Re: appoinment


[re: aks] [link to this post]
 
In reply to a post by aks:
... but only after the appointment was confirmed by text message. And that didn't happen until I had provided my MAC code (which I did after I signed up).
Because the actual date comes from Openreach to Plusnet, and Plusnet cannot order from Openreach until they have the MAC. The only real gain from signing up before you have the MAC is to secure an expiring offer. It can also be a way of ending the internal debate about which ISP to move to.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread

Jump to