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Standard User Yipykayay
(regular) Wed 29-May-13 21:54:48
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Having problems signing up


[link to this post]
 
I've been trying to sign up to fibre + phone tonight. Going through Quidco and getting as far as entering my MAC. When I click through to the next page (www.plus.net/signup/engineer-appointing/) This message appears...

Sorry there's been a problem
It looks like something has gone wrong-please try again. If you keep having problems, get in touch.
The server returned a "500 Internal server error"

I've cleared the cookies and cache and tried both Google Chrome and IE with the same result.
I'd rather not order over the phone as I'll lose out on the cashback.


Any ideas, anyone?
Standard User techguy
(experienced) Wed 29-May-13 22:07:13
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Re: Having problems signing up


[re: Yipykayay] [link to this post]
 
You'll need to phone them because as the message suggests something has screwed up server side so there is nothing you can do your end to correct it.

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale)
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
Standard User techguy
(experienced) Wed 29-May-13 22:17:22
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Re: Having problems signing up


[re: techguy] [link to this post]
 
Just a thought.

if you are using Internet Explorer try Mozilla Firefox which you can download from http://www.mozilla.com

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale)
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.


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Standard User Yipykayay
(regular) Wed 29-May-13 22:24:12
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Re: Having problems signing up


[re: techguy] [link to this post]
 
Thanks. I'll give Firefox a go
Standard User RobertoS
(sensei) Wed 29-May-13 22:40:35
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Re: Having problems signing up


[re: Yipykayay] [link to this post]
 
If you do end up having to phone, explain that the online system is doing this and ask about a credit to compensate for the loss of the Quidco cashback. If the first person says no, give up and try again a couple of hours later. You might get a more helpful body.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Yipykayay
(regular) Wed 29-May-13 22:41:15
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Re: Having problems signing up


[re: Yipykayay] [link to this post]
 
Tried Firefox.... No joy. I'll try again tomorrow before I resort to the phone.
Standard User Yipykayay
(regular) Wed 29-May-13 22:43:02
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Re: Having problems signing up


[re: RobertoS] [link to this post]
 
lol, Will do. It is a £100 after all
ISP Representative chrispurvey
(isp) Thu 30-May-13 08:51:14
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Re: Having problems signing up


[re: Yipykayay] [link to this post]
 
Hi Yipykayay,

Have you had any joy with this yet? Let me know and I'll see what we need to do for you to get this sorted.

Regards,

Chris Purvey
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Yipykayay
(member) Thu 30-May-13 09:43:20
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Re: Having problems signing up


[re: chrispurvey] [link to this post]
 
Hi Chris,
Tried again on another laptop. Same result I'm afraid.
I've used Chrome, IE and Firefox. I always get to to enter my MAC, click continue and then get the page with the error.

Thanks, Jim

Edited by Yipykayay (Thu 30-May-13 12:01:06)

Standard User Yipykayay
(member) Thu 30-May-13 20:40:11
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Re: Having problems signing up


[re: Yipykayay] [link to this post]
 
Eventually got my order through although I didn't get the option to choose installation dates.
I've read a post from someone else who had the same problem and it worked itself out.
Hope the actual service proves to be better than the sign-up process.

Oh and I've had to chase Quidco due to the wrong amount being tracked. I'm so glad I don't do this often!!
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