Fibre has eventually found its way to my estate (2 years after the exchange was upgraded!) - looking around, now that Plus.net have an unlimited (but more importantly non traffic priority product) I'm looking at potentially moving back.
However, it seems that if you have a plus.net account already, you can log into the member portal, but not upgrade it from PAYG back to a dsl or fibre product. The links are there, you can click on them, but you just go round in a circle always ending up at the help assistant page as soon as you select the package of your choice.
Called plus.net to work out if there is an issue, but seems no - I cannot use their web-site to upgrade myself I have to call sales during the week (sales don't work at 10:30pm on a Sunday night!)
Whilst certainly the member portal seems to have been developed somewhat in the 5 or so years I think I've been away, sadly the frustration of it not being able to do something that should be simple still remains I see.
Is this an omen for what is to come? Especially as I have to take an 18month contract.... Regretting it slightly already and not even managed to upgrade/sign up yet.
Will try and call sales during the week and see what can be done.
Powered By O2 - Sync'd at 2756 / 916 (ATTN 63dB / SNR 6dB) - LLU The entire town has FTTC except my estate! - Blooming BT!!! !