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Standard User ukwiz
(fountain of knowledge) Tue 04-Jun-13 17:20:31
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Moving from TalkTalk to Plusnet


[link to this post]
 
A friend is interested in moving from TalkTalk LLU to Plusnet, but he has been told that he will have to have a new line connection and his current phone number cannot be ported.

Has he been told the truth?

David

BT (poor) -> Zen (excellent) -> O2 (started well, went downhill -> IDNet (waiting to see)
Standard User Oldjim
(fountain of knowledge) Tue 04-Jun-13 17:46:28
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Re: Moving from TalkTalk to Plusnet


[re: ukwiz] [link to this post]
 
Is that fibre or ADSL
Standard User ukwiz
(fountain of knowledge) Wed 05-Jun-13 12:40:04
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Re: Moving from TalkTalk to Plusnet


[re: Oldjim] [link to this post]
 
It is ADSL

David

BT (poor) -> Zen (excellent) -> O2 (started well, went downhill -> IDNet (waiting to see)


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Standard User liitleweed
(newbie) Wed 05-Jun-13 13:11:11
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Re: Moving from TalkTalk to Plusnet


[re: ukwiz] [link to this post]
 
I moved from full LLU , same product as TT LLU but different ISP, did it all online, number ported over, no new line required. No problems whatsoever plus cashback!
ISP Representative orbrey
(isp) Wed 05-Jun-13 13:15:46
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Re: Moving from TalkTalk to Plusnet


[re: ukwiz] [link to this post]
 
Hi there,

We can only port a number back from an LLU supplier if it was ported in from BT to the LLU provider beforehand - if it was issued by the LLU supplier I'm afraid it can't be ported which may be the case here?

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User ukwiz
(fountain of knowledge) Wed 05-Jun-13 13:28:12
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Re: Moving from TalkTalk to Plusnet


[re: orbrey] [link to this post]
 
He had the phone line and number long before it was taken by TalkTalk

David

BT (poor) -> Zen (excellent) -> O2 (started well, went downhill -> IDNet (waiting to see)
ISP Representative orbrey
(isp) Wed 05-Jun-13 13:54:55
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Re: Moving from TalkTalk to Plusnet


[re: ukwiz] [link to this post]
 
Hmm, in that case is he moving house at the same time? I believe numbers can only be ported between lines on the same exchange.

If it's not that please advise and I'll check with our provisioning team to see if there's any other blocks in the way of number porting - suspect there may be :/

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User ukwiz
(fountain of knowledge) Wed 05-Jun-13 13:57:26
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Re: Moving from TalkTalk to Plusnet


[re: orbrey] [link to this post]
 
Same house - just wanting to get away from TT

David

BT (poor) -> Zen (excellent) -> O2 (started well, went downhill -> IDNet (waiting to see)
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