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Standard User MrTAToad2
(eat-sleep-adslguide) Sat 08-Jun-13 00:06:31
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Payment dates


[link to this post]
 
With regards to the supposed "payment date" (Your next bill is due on...), I've noticed that the payment isn't taken out on that day - its taken 5 days later, and only an email is sent on the day (with the email stating that the actual payment be taken out on x + 5 days times). It might be an idea to change the wording of that in the accounts section to a more accurate "payment notification date".

In addition, it would be nice if it was possible to pay a months bill several weeks in advance of the payment date (like Be used to allow).

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Edited by MrTAToad2 (Sat 08-Jun-13 00:08:34)

Standard User hk11
(fountain of knowledge) Sun 16-Jun-13 22:01:14
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Re: Payment dates


[re: MrTAToad2] [link to this post]
 
I've had this problem recently. My direct debit was cancelled by Plusnet before they processed a replacement. Despite the payment date you mention not occurring until after they say their system should have sorted things out. frown

From their website :-

"When you're ready to make the payment, all you need to do is log in to our website and you'll be taken directly to a page showing you how much is owed and when it was originally due. You can then choose to try again with your normal payment method, or add a new card for one payment only (we'll only save this if you ask us to)."

This doesn't seem to work, unless I am missing something? I've asked them to take payment, but they don't seem able to.

I've added card details, but my bill is still showing as "Pending", despite the verified by Visa process having been completed OK.

Again their website says :-

"You have card details stored for your account. This isn't your primary payment method, however:

You can use your card to make quick one-off payments in the future
If we can't take your normal Direct Debit we'll use these details for payment"

When do they do that, as it's been 14 days since I asked them to change the account they take payment from?

When I ask a question it is answered by a reply of "question returned to customer".

I understand systems have bugs, but why not admit it and try and sort something out rather than wind customers up?

If the system had given me the chance to pay in advance (as you suggest) before it deleted my details I would have done, to save all this aggro!


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Standard User XRaySpeX
(eat-sleep-adslguide) Mon 17-Jun-13 00:12:41
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Re: Payment dates


[re: MrTAToad2] [link to this post]
 
Direct Debit Guarantee

•If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed.


1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC


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Standard User MrTAToad2
(eat-sleep-adslguide) Mon 17-Jun-13 00:57:05
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Re: Payment dates


[re: XRaySpeX] [link to this post]
 
But no changes to the amount, date or frequency has been made.

Besides, the text does say : "Your next bill is due on xx/xx/xxxx", not "You will next recieve an email on xx/xx/xxxx and be bill later on..."

Follow me on Twitter. Now with plusnet
Approx 73Mbps download/18Mbps upload
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Standard User XRaySpeX
(eat-sleep-adslguide) Mon 17-Jun-13 01:05:25
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Re: Payment dates


[re: MrTAToad2] [link to this post]
 
I guess it potentially could change. My ISP does the same even though I've paid the same for ages.
In reply to a post by MrTAToad2:
Besides, the text does say : "Your next bill is due on xx/xx/xxxx
There's a diff between presentation of a bill & payment of a bill.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User hk11
(fountain of knowledge) Mon 17-Jun-13 12:49:18
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Re: Payment dates


[re: XRaySpeX] [link to this post]
 
Anyone know why it takes so long for the bill to be paid? I regularly transfer funds around and it is usually immediate.

Didn't they take banks to task about cheques taking a long time to clear? Surely electronic transfers should be faster?


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User RobertoS
(sensei) Mon 17-Jun-13 14:29:43
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Re: Payment dates


[re: hk11] [link to this post]
 
There is a legally mandatory gap of 10 days between notification of a Direct Debit and it's being taken. (I think that has already been said in the thread). That is to allow you to challenge the amount.

Although there is no need for Plusnet to inform you if there is no change to your standard payment, it makes sense that they do so. The removal from your account and the credit to PlusNet's do occur immediately when they issue the request.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User RobertoS
(sensei) Mon 17-Jun-13 14:35:19
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Re: Payment dates


[re: hk11] [link to this post]
 
The speedtest result link in your sig is broken.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User hk11
(fountain of knowledge) Mon 17-Jun-13 14:51:45
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Re: Payment dates


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
There is a legally mandatory gap of 10 days between notification of a Direct Debit


Interesting; thanks.


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User hk11
(fountain of knowledge) Mon 17-Jun-13 14:55:54
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Re: Payment dates


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
The speedtest result link in your sig is broken.


Thanks.

I haven't changed anything, perhaps ADSLGuide have?

I've removed it until I can suss the problem. wink

My Broadband Speed Test


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
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