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Standard User theboylard
(regular) Mon 10-Jun-13 19:38:41
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left hand, meet right hand...


[link to this post]
 
Evening all,

It's been 6 hrs now since Mr bt installed his bits.
Unfortunately I don't have any stats for you guys as I'm not due to be activated until midnight tonight, or midnight tomorrow!

So I now have no broadband and no definitive time of when it will be activated?

I rang the helldesk and spoke to a very assured young man, who saw no problem with my install happening today and was very confident that my service would be activated by midnight tomorrow!

Nice, but at no point has anyone said you'll have no service for anything up to 36 hrs.

I then spoke to a nice lady in order updates (?) who advised that the technical boys and girls were wrong and my service would be activated by midnight tonight.

So that's alright then, the wife and I can both go and mug mucky D's for their free WiFi, can we bill Plusnet (or minus net as we should be calling it) for fuel, compulsory purchase of something and our time while they get their house in order and their information consistent across departments.
They also need to inform potential clients that things may not go according to plan, and that common sense appears to be in short supply in sunny Sheffield.

Come back o2, all is forgiven frown

It's not the end of the world as we know it, it just seems like it is!
On my way to Plusnet FTTC - D-Day 10/6/13
Standard User RobertoS
(sensei) Mon 10-Jun-13 19:45:47
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Re: left hand, meet right hand...


[re: theboylard] [link to this post]
 
Have you tried connecting? With the 15 minute wait in the router instructions?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 10-Jun-13 19:56:21
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Re: left hand, meet right hand...


[re: theboylard] [link to this post]
 
It's just down to the ambiguity of the word "midnight". Every day has 2 midnights; 1 at the start and 1 and the end, as midnight is the transition from 1 day to the next. So it is possible for "midnight today" to be the same moment as "midnight tomorrow"

Generally when fibre is installed on a particular day, it will be activated at the latest by midnight coming the same day.

Really, to avoid confusion, ISPs should state that activation will take place by either 11:59PM the day of installation or 12:01AM the following day, as is used in all properly worded legal documents, and this is a legal contract.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC - BQM


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Standard User theboylard
(regular) Mon 10-Jun-13 19:57:04
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Re: left hand, meet right hand...


[re: RobertoS] [link to this post]
 
Yep, done that.

When talking to the lovely Yorkshire folk and Mr bt, did both.

It's not the end of the world as we know it, it just seems like it is!
On my way to Plusnet FTTC - D-Day 10/6/13
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 10-Jun-13 19:57:33
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Re: left hand, meet right hand...


[re: RobertoS] [link to this post]
 
Duh! Was coming to that and then forgot.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC - BQM
Standard User theboylard
(regular) Mon 10-Jun-13 20:07:00
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Re: left hand, meet right hand...


[re: XRaySpeX] [link to this post]
 
What makes it worse is I see just above my thread the news of the new offers, half price fibre for six months!
Only got 3 months when I signed on 26th may frown

It's not the end of the world as we know it, it just seems like it is!
On my way to Plusnet FTTC - D-Day 10/6/13
ISP Representative chrisparr
(isp) Mon 10-Jun-13 20:34:50
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Re: left hand, meet right hand...


[re: theboylard] [link to this post]
 
What the? PM your username over and I'll try and log in from home and activate it for you. I'll also have some rather stern words for the agents you spoke to tomorrow.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User theboylard
(regular) Mon 10-Jun-13 21:44:06
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Re: left hand, meet right hand...


[re: chrisparr] [link to this post]
 
Pm sent!

Don't be too harsh on them, little lambs smile

It's not the end of the world as we know it, it just seems like it is!
On my way to Plusnet FTTC - D-Day 10/6/13
Standard User theboylard
(regular) Mon 10-Jun-13 22:20:54
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Re: left hand, meet right hand...


[re: chrisparr] [link to this post]
 
I want your children Chris!

Now if you can do that remotely from home, what can you do from the office??!

Sat here now, typing away, happy days!!

http://www.thinkbroadband.com/speedtest/button/13709...

Speed is off the forecast though, originally estimated at 72/19?

2nd test: http://www.thinkbroadband.com/speedtest/button/13709...

and 3rd: http://www.thinkbroadband.com/speedtest/button/13709...


Thanks a mil Chris, happy camper now smile

It's not the end of the world as we know it, it just seems like it is!
On my way to Plusnet FTTC - D-Day 10/6/13

Edited by theboylard (Mon 10-Jun-13 22:41:14)

Administrator MrSaffron
(staff) Mon 10-Jun-13 23:27:03
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Re: left hand, meet right hand...


[re: theboylard] [link to this post]
 
Looks to have settled in eventually.

Note the button with the graphs is more useful if having speed problems, as the relative up and down nature of the two download tests can be informative

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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