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Standard User TractorBoy
(newbie) Wed 12-Jun-13 11:59:02
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Slowdown (to not quite snails pace)


[link to this post]
 
I've been having problems since the weekend sometime with slow connection. I had a browse on here and noticed a few others mentioning it.

I'm on the Fibre 80/20 and it has been consistently reliable at around 60/16, which gives me 35/12 at the far end of the house on my pc which is connected through powerline homeplug thingies.

Since the weekend, the pc is testing at 1.5/8 and pings have gone from mid teens to high 30's.

I've rebooted both the router and fibre modem, to no avail.

Plugged laptop directly into the bt modem and the Wholesale checker reported 8.77Mbps down and 0.01Mbps up. Oddly says my IP profile is set at 28.48/20. I had been getting around 60 since my initial install had calmed itself down.

Anyone shed any light?? Just done the thinkbb speed check with laptop directly into BT modem and got 27.4 down and 9.85 up, with ping of 50. So maybe fault has resolved, and now being restricted by profile.

Arrrrgggghhhh and everything had been so lovely and pink and fluffy since fibre installed in Sept last year.

PlusNet 80/20 Fibre - stuclarke
Standard User WWWombat
(fountain of knowledge) Wed 12-Jun-13 13:14:30
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Re: Slowdown (to not quite snails pace)


[re: TractorBoy] [link to this post]
 
With those "IP Profile" numbers, it has to be worth raising a fault.

http://faults.plus.net/
Standard User RobertoS
(sensei) Wed 12-Jun-13 13:15:57
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Re: Slowdown (to not quite snails pace)


[re: TractorBoy] [link to this post]
 
The IP Profile reported by the BT Wholesale speed test is set by the connection speed, not the other way round, and adjusts immediately your modem connects to the cabinet.

You seem to have some sort of fault I'm afraid. If you dial 17070 and take option 2,(preferably using a corded phone), is it noisy are silent? If there's no noise we need to think again. if there is noise then carefully remove the new faceplate the engineer installed and try a phone into the test socket. Note that both the lower part and the part with the VDSL socket need to be removed to get to the test socket.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.


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ISP Representative chrispurvey
(isp) Wed 12-Jun-13 14:55:57
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Re: Slowdown (to not quite snails pace)


[re: RobertoS] [link to this post]
 
Hi there,

It's certainly worth your raising a fault as something has changed causing slower speeds.

If you complete the fault troubleshooter we'll investigate to see what's going on.

Regards,

Chris Purvey
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User TractorBoy
(newbie) Wed 12-Jun-13 15:15:11
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Re: Slowdown (to not quite snails pace)


[re: chrispurvey] [link to this post]
 
Thanks for the replies. I've raised a fault "question", so will wait and see.
"The next action on your Contact Us Ticket is due on Friday 14th June at 11:00am" hmmmm not the greatest response I was hoping for.
Guess I'll sit tight and wait. (impatiently)

Cheers All

PlusNet 80/20 Fibre - stuclarke
Standard User TractorBoy
(newbie) Thu 13-Jun-13 22:42:45
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Re: Slowdown (to not quite snails pace)


[re: WWWombat] [link to this post]
 
Still waiting. Anyone know how long a fault takes to even respond to?
I wouldn't even mind a "yes it's a fault and we're looking at it". But so far it implies that no one has even glanced at it yet.

PlusNet 80/20 Fibre - stuclarke
Standard User RobertoS
(sensei) Thu 13-Jun-13 23:06:44
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Re: Slowdown (to not quite snails pace)


[re: TractorBoy] [link to this post]
 
Did you complete the Fault troubleshooter as requested earlier?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User kasg
(fountain of knowledge) Thu 13-Jun-13 23:11:53
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Re: Slowdown (to not quite snails pace)


[re: TractorBoy] [link to this post]
 
But from your previous post: "The next action on your Contact Us Ticket is due on Friday 14th June at 11:00am", which it isn't, yet.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User TractorBoy
(newbie) Fri 14-Jun-13 06:41:34
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Re: Slowdown (to not quite snails pace)


[re: RobertoS] [link to this post]
 
Yep. And had nothing back yet.
I know the reply says 14th. But it's an autoreply. I thought a fault might be prioritised better than no action for 4 days, and only then will it be looked at.

PlusNet 80/20 Fibre - stuclarke
Standard User kasg
(fountain of knowledge) Fri 14-Jun-13 09:50:13
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Re: Slowdown (to not quite snails pace)


[re: TractorBoy] [link to this post]
 
In reply to a post by TractorBoy:
Yep. And had nothing back yet.
I know the reply says 14th. But it's an autoreply. I thought a fault might be prioritised better than no action for 4 days, and only then will it be looked at.

Sorry, that's two days, not 4. I think it's to enable the output from the troubleshooter to be looked at.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
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