No - you should only have been down for a few minutes. There seem to have been a few like his recently, but it is a newish problem.
I had a similar thing happening when I changed my router recently, although I've been with PN well over two years and done that a few times before.
The 15-minute wait for the auto-connect just didn't complete. It always used to before. In the end I rang support, and what they asked me to do was go into the router (582n) interface, under Broadband connection, and do a disconnect then connect from there. That worked first time, but he said it sometimes needs doing twice.
The phone helpline is supposed to be 24/7 as well. They should be able to fix it straight away.
My broadband basic info/help site - www.robertos.me.uk
| Domains,website and mail hosting - Tsohost
Connection - Plusnet
UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant."
- Jean-Antoine Petit-Senn.
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Thu 13-Jun-13 00:48:34)