User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | 4 | 5 | 6 | 7 | (show all)   Print Thread
Standard User hk11
(fountain of knowledge) Tue 18-Jun-13 21:39:54
Print Post

Sorting out "missed payment"


[link to this post]
 
According to http://www.plus.net/support/customer_service/billing...

"You can then choose to try again with your normal payment method,"

Where do I find this option please?


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
ISP Representative chrisparr
(isp) Wed 19-Jun-13 08:59:40
Print Post

Re: Sorting out "missed payment"


[re: hk11] [link to this post]
 
Your normal payment method was your original Direct Debit, which is cancelled. Unfortunately you'll need to make the outstanding payment by card now.

I also think that page is slightly miselading, so I'll ask someone to get it updated.

If you let me know the best time, I'll get someone to ring you and sort the payment out over the phone, we tried to call on Monday but no answer unfortunately.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email

Edited by chrisparr (Wed 19-Jun-13 09:05:56)

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User hk11
(fountain of knowledge) Wed 19-Jun-13 11:19:39
Print Post

Re: Sorting out "missed payment"


[re: chrisparr] [link to this post]
 
In reply to a post by chrisparr:
I also think that page is slightly miselading, so I'll ask someone to get it updated.


At last!

Some acknowledgement to my "question".

While we are on a roll ......

According to https://portal.plus.net/apps/paymentdetails/manage/

"If we can't take your normal Direct Debit we'll use these details for payment"

Why aren't you doing that please?


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========


Register (or login) on our website and you will not see this ad.

ISP Representative chrisparr
(isp) Wed 19-Jun-13 11:21:08
Print Post

Re: Sorting out "missed payment"


[re: hk11] [link to this post]
 
We tried to use your card details, as you've mentioned on a different thread, your card was declined so we couldn't take payment from it.

If you let me know the best time, I'll get someone to ring you and sort the payment out over the phone, we tried to call on Monday but no answer unfortunately.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email

Edited by chrisparr (Wed 19-Jun-13 11:21:32)

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User hk11
(fountain of knowledge) Wed 19-Jun-13 11:26:39
Print Post

Re: Sorting out "missed payment"


[re: chrisparr] [link to this post]
 
In reply to a post by chrisparr:
We tried to use your card details, as you've mentioned on a different thread, your card was declined so we couldn't take payment from it.


But your system accepted the card and went through all the checks, including a verified by visa page.

If you tell me what information you want I'll get it to you.

I've sent you copies of a letter from my bank showing my address in case this is the problem, as suggested by someone else on here.


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
ISP Representative chrisparr
(isp) Wed 19-Jun-13 11:28:36
Print Post

Re: Sorting out "missed payment"


[re: hk11] [link to this post]
 
The card payment was not accepted. I'd strongly suggest not sending card details via PM or similar.

I'm more than happy to get someone from here to call you at a time convenient to you. I'd really suggest doing this as the timescales are getting close to the next stage of failed payment which will include restrictions to your account.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User hk11
(fountain of knowledge) Wed 19-Jun-13 11:34:52
Print Post

Re: Sorting out "missed payment"


[re: chrisparr] [link to this post]
 
In reply to a post by chrisparr:
i'd strongly suggest not sending card details via PM or similar.


I've entered them onto your https server!


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
ISP Representative chrisparr
(isp) Wed 19-Jun-13 11:38:17
Print Post

Re: Sorting out "missed payment"


[re: hk11] [link to this post]
 
And as I've mentioned several times, when we tried to take payment they were declined.

I've offered to get someone to call you to sort this out. I'm really not sure what else I can do so I'll reiterate it.

When are you available for us to call in order to sort this payment out?

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User XRaySpeX
(eat-sleep-adslguide) Wed 19-Jun-13 11:45:24
Print Post

Re: Sorting out "missed payment"


[re: chrisparr] [link to this post]
 
I can't understand why it is so hard to make a single outstanding payment, particularly by a known cust, and why it takes at least three threads to discuss it in public?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User hk11
(fountain of knowledge) Wed 19-Jun-13 11:47:45
Print Post

Re: Sorting out "missed payment"


[re: chrisparr] [link to this post]
 
In reply to a post by chrisparr:
when we tried to take payment they were declined.


I've check my statements and you were paid £31.49 on this card on 31/01/12 under your ref. 15189368, so I don't see what the problem can be?


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Pages in this thread: 1 | 2 | 3 | 4 | 5 | 6 | 7 | (show all)   Print Thread

Jump to