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Standard User MrTAToad2
(eat-sleep-adslguide) Thu 20-Jun-13 19:20:45
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XBox Live problem


[link to this post]
 
Is anyone else having trouble getting to the Xbox Live website at http://www.xbox.com/live/ ?

Both IE and the Games app in Windows 8 wont connect.

The trace route is :

C:\Users\James>tracert www.xbox.com

Tracing route to e428.dspb.akamaiedge.net [2.16.225.216]
over a maximum of 30 hops:

1 99 ms 87 ms 98 ms dsldevice.lan [192.168.1.254]
2 8 ms 8 ms 24 ms lo0-central10.ptw-ag03.plus.net [195.166.128.197
]
3 8 ms 8 ms 8 ms link-a-central10.ptw-gw01.plus.net [212.159.2.15
2]
4 8 ms 26 ms 8 ms xe-7-2-0.ptw-cr01.plus.net [212.159.1.20]
5 8 ms 8 ms 13 ms ae2.ptw-cr02.plus.net [195.166.129.5]
6 * * * Request timed out.
7 8 ms 8 ms 8 ms 2.16.225.216


The actual website (eventually) returns :

An error occurred while processing your request.
Reference #97.4d4b212e.1371752458.78a35fb


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Edited by MrTAToad2 (Thu 20-Jun-13 19:21:33)

Standard User Oldjim
(fountain of knowledge) Thu 20-Jun-13 19:28:28
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Re: XBox Live problem


[re: MrTAToad2] [link to this post]
 
http://downforeveryoneorjustme.com/www.xbox.com/live/
It's not just you! http://www.xbox.com looks down from here.
Standard User MrTAToad2
(eat-sleep-adslguide) Thu 20-Jun-13 19:39:38
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Re: XBox Live problem


[re: Oldjim] [link to this post]
 
Quite annoying as I need it to finish the installation of Resident Evil 5 frown

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Standard User timl
(member) Thu 20-Jun-13 20:00:24
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Re: XBox Live problem


[re: MrTAToad2] [link to this post]
 
They've just posted this on their website:


XBOX LIVE Service
Users may experience difficulties with the following services:

Signing in to Xbox LIVE
Xbox LIVE connectivity

Affecting the following LIVE Platforms:

Xbox 360 Console
Xbox.com


6/20/2013 11:32:31 AM PDT:

Hi Xbox Members! We are aware there is an issue with sign in and connectivity on Xbox LIVE. We are hard at work to get you back online as soon as possible! Check back here in half an hour for an update.

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Standard User timl
(member) Thu 20-Jun-13 20:03:27
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Re: XBox Live problem


[re: MrTAToad2] [link to this post]
 
Another update for you:


XBOX LIVE Service
Users may experience difficulties with the following services:

Signing in to Xbox LIVE
Xbox LIVE connectivity

Affecting the following LIVE Platforms:

Create.msdn.com
Games for Windows LIVE
Windows 8
Windows Phone
Xbox 360 Console
Xbox.com
Zune PC Client


6/20/2013 11:58:36 AM PDT:

Are you experiencing difficulties logging in to Xbox LIVE or viewing Xbox.com? Our team at LIVE Services is on it! Thank you for your patience. We'll post an update for you right here in 30 minutes.

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Standard User MrTAToad2
(eat-sleep-adslguide) Thu 20-Jun-13 20:04:55
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Re: XBox Live problem


[re: timl] [link to this post]
 
Shame they don't monitor their Twitter account - or even post regularly...

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Standard User timl
(member) Thu 20-Jun-13 20:15:05
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Re: XBox Live problem


[re: MrTAToad2] [link to this post]
 
There twitter account seems more sales focused than for support.

I'll have another look at 8.30 when they said they'll post an update... unless of course it's back up for everyone.

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Standard User timl
(member) Thu 20-Jun-13 20:29:36
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Re: XBox Live problem


[re: MrTAToad2] [link to this post]
 
XBOX LIVE Service
Users may experience difficulties with the following services:

Signing in to Xbox LIVE
Xbox LIVE connectivity

Affecting the following LIVE Platforms:

Create.msdn.com
Games for Windows LIVE
Windows 8
Windows Phone
Xbox 360 Console
Xbox.com
Zune PC Client


6/20/2013 12:22:11 PM PDT:

Good news! Login capabilities are now restored. We're happy to have you back online. Thank you for your patience!

Plusnet unlimited FTTC
Standard User MrTAToad2
(eat-sleep-adslguide) Fri 21-Jun-13 01:42:16
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Re: XBox Live problem


[re: timl] [link to this post]
 
Now I just need to find the registration code smile

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