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Standard User hk11
(fountain of knowledge) Fri 21-Jun-13 07:28:59
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Re-direction on Website


[link to this post]
 
Still getting re-directed when I click on a link on your webpage, as per my unanswered question on your system.

Can someone investigate please?

e.g. link to view useage this month takes me to https://portal.plus.net/apps/paymentdetails/manage/

Always used to work OK.


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Standard User reserved
(fountain of knowledge) Fri 21-Jun-13 08:18:11
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Re: Re-direction on Website


[re: hk11] [link to this post]
 
FWIW it works ok for me!

Dennis
plusnet Unlimited & talkanytime
Standard User ian72
(knowledge is power) Fri 21-Jun-13 08:34:18
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Re: Re-direction on Website


[re: hk11] [link to this post]
 
Sounds like maybe the payment system hasn't caught up with the fact you've paid. Or do you not have a valid payment method on file and so it is directing you to set one up to avoid any issues with payments failing?

And, no use to you but it works fiine for me too so it seems specific to your account.


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ISP Representative orbrey
(isp) Fri 21-Jun-13 09:21:24
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Re: Re-direction on Website


[re: hk11] [link to this post]
 
You could close one of the existing 4 tickets you have open, and then raise a new one? From what I can see those are all addressing the payment issue which is now resolved anyway. We would close one for you but unfortunately as all 4 were raised through the portal all we can do is pass them back to yourself in order that you can close them

With regard to the redirect, if you disconnect the broadband via the router's interface and then reconnect you'll stop getting that.

Hope that helps.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User hk11
(fountain of knowledge) Fri 21-Jun-13 14:02:58
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Re: Re-direction on Website


[re: orbrey] [link to this post]
 
Thanks Matt.

I have enough trouble keeping up with all the "normal" disconnects, without implementing one myself!

Is it me or is there a hell of a lot of router upgrades/re-configurations at PN lately?


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User hk11
(fountain of knowledge) Fri 21-Jun-13 14:04:22
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Re: Re-direction on Website


[re: ian72] [link to this post]
 
Probably takes another 7 - 10 days! LOL


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User hk11
(fountain of knowledge) Fri 21-Jun-13 14:05:27
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Re: Re-direction on Website


[re: reserved] [link to this post]
 
Yep,looks like it done on IP (see Matt's post above).


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
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