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Standard User hk11
(fountain of knowledge) Fri 21-Jun-13 23:02:57
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Failed payment system


[link to this post]
 
According to the monthly email I get from Plusnet regarding my payment -
Subject: Advance notice of your Direct Debit payment :-

"If your payment should fail, we'll resubmit a payment request 6-10 days
after the failure has been confirmed to us."

In my experience this doesn't happen. frown


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User WWWombat
(fountain of knowledge) Sat 22-Jun-13 00:19:29
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Re: Failed payment system


[re: hk11] [link to this post]
 
Yes, but your experience is of the case where you cancelled one direct debit, started a new one that hadn't had time to fully activate, and had credit card details that were being rejected by the bank.

Hardly a normal state of affairs. Not even close, in fact.

In any case, your DD payment probably didn't fail, because Plusnet didn't submit a payment request using the DD. They knew it wasn't active, so didn't bother.

I'm not sure what you're hoping to achieve by continuing this...
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 22-Jun-13 00:24:14
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Re: Failed payment system


[re: hk11] [link to this post]
 
http://forums.thinkbroadband.com/plusnet/t/4243643-p...
http://forums.thinkbroadband.com/plusnet/t/4246317-s...
http://forums.thinkbroadband.com/plusnet/t/4246907-c...
http://forums.thinkbroadband.com/plusnet/t/4246922-r...

It's getting boring! All the same incident.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC


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Standard User hk11
(fountain of knowledge) Sat 22-Jun-13 05:37:00
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Re: Failed payment system


[re: WWWombat] [link to this post]
 
In reply to a post by WWWombat:
In any case, your DD payment probably didn't fail


"Service Notice #163197587
8:35am, Thursday 6 Jun 2013
The customer was mailed the following message
Subject: Payment Failed Plusnet"

In reply to a post by WWWombat:
I'm not sure what you're hoping to achieve by continuing this...


Trying to get Plusnet to acknowledge the faults and adjust things so other customers don't have to go through what I have had to.


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========

Edited by hk11 (Sat 22-Jun-13 05:41:12)

Standard User Apprentice
(knowledge is power) Sat 22-Jun-13 09:37:55
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Re: Failed payment system


[re: hk11] [link to this post]
 
In reply to a post by hk11:
In reply to a post by WWWombat:
In any case, your DD payment probably didn't fail


"Service Notice #163197587
8:35am, Thursday 6 Jun 2013
The customer was mailed the following message
Subject: Payment Failed Plusnet"

In reply to a post by WWWombat:
I'm not sure what you're hoping to achieve by continuing this...


Trying to get Plusnet to acknowledge the faults and adjust things so other customers don't have to go through what I have had to.

I thought the saga had been resolved and acknowledgements made?

Alastair

omadasafisho
Administrator MrSaffron
(staff) Sat 22-Jun-13 10:57:10
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Re: Failed payment system


[re: hk11] [link to this post]
 
Has there been a change to your situation, or is this a complaint about the text of an email that is not personalised but a generic email to 100,000's of Plusnet customers.

If you wish to perform a debug/copy checking service for Plusnet best to do that direct with Plusnet

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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