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Standard User ranger65
(regular) Sat 22-Jun-13 19:35:54
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super-slow plusnet


[link to this post]
 
http://www.speedtest.net/result/2790516564.png

Lately, plusnet has been getting slower everyday, tonight I am running at 0.75 Mb/s download and 0.95 Mb/s upload.

Before I signed up to this unlimited package I was averaging 15Mb/s. I suppose PlusNet unlimited is oversubscribed!

Plusnet PAYG / 15GB
Netgear DG834
AMD / GforceFX /1GB Ram / WinXP.sp2
ISP Representative chrisparr
(isp) Sat 22-Jun-13 19:48:47
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Re: super-slow plusnet


[re: ranger65] [link to this post]
 
We've been adding loads of capacity to keep on top of demand.

Have you contacted our faults team at all?

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User linuxkid
(newbie) Sat 22-Jun-13 19:53:17
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Re: super-slow plusnet *DELETED*


[re: ranger65] [link to this post]
 
Post deleted by linuxkid

Edited by linuxkid (Sat 22-Jun-13 19:58:01)


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Standard User ranger65
(regular) Sat 22-Jun-13 20:00:11
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Re: super-slow plusnet


[re: chrisparr] [link to this post]
 
Hi,
I am no expert on Broadband, but I have tried your fault finder page and got to the point where it asked me to try a different router. I do not have access to another router so I am stuck at the moment. Can I lend one from plusnet to test?

I currently have the DGN2000, its about 2 years old.

Plusnet Broadband unlimited 16Mb
Netgear DGN2000
i7860 / 8Gb ram / AMD5850
Standard User ranger65
(regular) Sat 22-Jun-13 20:03:40
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Re: super-slow plusnet


[re: linuxkid] [link to this post]
 
Hi,
I am on the "regular" broadband package not fibre, It was running at a good 15Mb for ages but two weeks ago it started slowing down. I like your speed.....

Plusnet Broadband unlimited 16Mb
Netgear DGN2000
i7860 / 8Gb ram / AMD5850
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 22-Jun-13 20:07:28
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Re: super-slow plusnet


[re: ranger65] [link to this post]
 
What are your router stats?

What dies the Further Diagnostics of http://speedtest.btwholesale.com/ say (text boxes only)?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User linuxkid
(newbie) Sat 22-Jun-13 20:09:46
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Re: super-slow plusnet


[re: ranger65] [link to this post]
 
http://www.thinkbroadband.com/speedtest/button/13719...

I have plusnet fibre All good here streaming and house hold is using BBC iPlayer also have you checked there's no issues with kit or service or are you being traffic shaped ?
Standard User Conrad3000
(member) Sat 22-Jun-13 20:54:02
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Re: super-slow plusnet


[re: chrisparr] [link to this post]
 
In reply to a post by chrisparr:
We've been adding loads of capacity to keep on top of demand.


So it's possible certain exchanges will experience slow-downs because there's too many customers ?

How can I find out if this is the case with my exchange ?
Standard User RobertoS
(sensei) Sat 22-Jun-13 22:30:36
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Re: super-slow plusnet


[re: Conrad3000] [link to this post]
 
PlusNet do not have control over exchange capacity, and if an exchange has a problem it affects nearly all ISPs at it.

Somewhere to do with the OP's connection there is a fault, pure and simple messy.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User ranger65
(regular) Sun 23-Jun-13 07:28:00
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Re: super-slow plusnet


[re: RobertoS] [link to this post]
 
Thank you kindly for your response everyone, I did try a few suggestions but nothing improved my speed last night. In fact it dropped to 0.3Mb

So this morning I did another speed test and got a whopping 18Mb

http://www.speedtest.net/result/2791289351.png

So does it suggest some sort of oversubscribing or congestion instead of a fault on the line or router?

Cheers

Plusnet Broadband unlimited 16Mb
Netgear DGN2000
i7860 / 8Gb ram / AMD5850
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