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Standard User WelshWArrior
(experienced) Tue 25-Jun-13 14:23:54
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Disconnects and subsequent increase in latency


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I've noticed 3 disconnects over the past 24hrs and each time, the latency has increased on my line as you can see here

Any ideas what has caused this?

Administrator MrSaffron
(staff) Tue 25-Jun-13 19:11:47
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Re: Disconnects and subsequent increase in latency


[re: WelshWArrior] [link to this post]
 
Noise bursts for disconnects and may be interleaving changes or different gateway at Plusnet

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User WelshWArrior
(experienced) Tue 25-Jun-13 23:46:51
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Re: Disconnects and subsequent increase in latency


[re: MrSaffron] [link to this post]
 
Hmm what could be causing noise all of a sudden? Tried disconnecting earlier for 5 mins to try to connect to a different (lower latency) gateway and look what happened


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Standard User WelshWArrior
(experienced) Thu 27-Jun-13 08:04:58
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Re: Disconnects and subsequent increase in latency


[re: WelshWArrior] [link to this post]
 
Nasty looking graph

Administrator MrSaffron
(staff) Thu 27-Jun-13 10:42:46
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Re: Disconnects and subsequent increase in latency


[re: WelshWArrior] [link to this post]
 
Nasty how?

http://www.thinkbroadband.com/ping/share/92e3efc98a0...

Shows a connection being used with 2 resyncs as a comparison.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User WelshWArrior
(experienced) Thu 27-Jun-13 10:56:08
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Re: Disconnects and subsequent increase in latency


[re: MrSaffron] [link to this post]
 
The strange thing is that the connection wasn't being used at all. My PC was off and I have no wireless on my modem so am not sure why the graph looks like the connection was in use!

Edit: just checked thre link I gave above and it was the wrong one - it was for my parents which I was comparing mine too!!

Here's mine

Hence the 'nasty graph' comment smile

Edited by WelshWArrior (Thu 27-Jun-13 10:58:19)

Standard User timl
(member) Thu 27-Jun-13 12:29:44
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Re: Disconnects and subsequent increase in latency


[re: WelshWArrior] [link to this post]
 
Is this ADSL or FTTC?

I had something similar to this when my boiler became a radio transmitter... my pings went through the roof and had frequent disconnections and slow speeds. I diagnosed that with an AM radio... or perhaps there's a fault on your line! I assume you've done the fault diagnosis stuff with Plusnet?

Plusnet unlimited FTTC
Standard User WelshWArrior
(experienced) Thu 27-Jun-13 12:34:40
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Re: Disconnects and subsequent increase in latency


[re: timl] [link to this post]
 
Have done this morning so just waiting for them to come back to me.

I going to plug it into master socket after work and see what happens. Very much doubt it's my wiring as that's what I do all day long in work!

Nothing new been added in my house but the modem is next to the wall of next door's lounge so am wondering if he has some next electrical equipment next door?

Edit: This is ADSL2+ by the way smile

Edited by WelshWArrior (Thu 27-Jun-13 15:34:35)

Administrator MrSaffron
(staff) Fri 28-Jun-13 10:39:53
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Re: Disconnects and subsequent increase in latency


[re: WelshWArrior] [link to this post]
 
Turn the ADSL modem off and go hunting with a battery AM radio for the noisy stuff

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User WelshWArrior
(experienced) Fri 28-Jun-13 10:57:10
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Re: Disconnects and subsequent increase in latency


[re: MrSaffron] [link to this post]
 
I think I'm gonna have to!!

Is it just a case of going around with no station tuned in (just the static noise) and waiting for the interruptions in the static?

Thanks

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