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Standard User hk11
(fountain of knowledge) Mon 08-Jul-13 07:37:14
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Web redirect


[link to this post]
 
https://www.plus.net/view_my_broadband_usage/index.p... requests still being redirected to https://portal.plus.net/apps/paymentdetails/manage/

Was told this was down to IP, but as I have had several IPs (at least one "requested" by the reseting of my router) and the problem still persists, can someone please look into?


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
ISP Representative orbrey
(isp) Mon 08-Jul-13 10:12:32
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Re: Web redirect


[re: hk11] [link to this post]
 
Hi there,

Believe this is under investigation, I'll get it chased up for you and update you shortly after lunch. Sorry it's still going on :/

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User hk11
(fountain of knowledge) Mon 08-Jul-13 10:50:49
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Re: Web redirect


[re: orbrey] [link to this post]
 
Thanks.


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========


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ISP Representative orbrey
(isp) Mon 08-Jul-13 16:50:48
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Re: Web redirect


[re: hk11] [link to this post]
 
Right, I've had a word with one of our developers and he's basically reset things on the kit that does the redirect. It might not change until you disconnect and reconnect though.

Really hope what he's done works, please let us know either way and I'll feed back/push further as required.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User hk11
(fountain of knowledge) Mon 08-Jul-13 17:12:11
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Re: Web redirect


[re: orbrey] [link to this post]
 
Righty-o.

Cheers.

https://portal.plus.net/view_my_broadband_usage/inde... OK.

https://portal.plus.net/view_my_broadband_usage/inde... goes to login.

then to https://portal.plus.net/apps/paymentdetails/manage/ frown

Will let you know next time I disconnect router.


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User hk11
(fountain of knowledge) Thu 11-Jul-13 12:04:03
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Re: Web redirect


[re: orbrey] [link to this post]
 
Is this what you were referring to? :-

"Subject: Broadband usage reporting (75889) - RESOLVED"

"Further, all accounts that were incorrectly restricted have now had those restrictions removed."

Just logged in and got re-directed to https://portal.plus.net/apps/paymentdetails/manage/ again, so you may want to add "after customers re-set their routers" if this indeed is the case?


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
ISP Representative orbrey
(isp) Thu 11-Jul-13 12:57:50
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Re: Web redirect


[re: hk11] [link to this post]
 
Hi HK11,

Your service profile has reset, but as I said above:

In reply to a post by orbrey:
It might not change until you disconnect and reconnect though.


As your current connection has been ongoing for over 16 days I suspect that's why it hasn't actually taken effect yet, just drop the connection then reconnect and you should be fine.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User hk11
(fountain of knowledge) Thu 11-Jul-13 13:55:34
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Re: Web redirect


[re: orbrey] [link to this post]
 
Yes which is why I suggested you add a bit to the end.

I will advise if it works when I disconnect.


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
ISP Representative chrisparr
(isp) Thu 11-Jul-13 14:00:00
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Re: Web redirect


[re: hk11] [link to this post]
 
Your issue wasn't caused by the problem mentioned on the service status, that was just an unforunate coincidence! As far as I'm aware those affected by the problem shouldn't need to disconnect/reconnect.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User hk11
(fountain of knowledge) Thu 11-Jul-13 14:29:09
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Re: Web redirect


[re: chrisparr] [link to this post]
 
In reply to a post by chrisparr:
those affected by the problem shouldn't need to disconnect/reconnect.


OK.


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587

Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
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