User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread
Standard User rob54
(committed) Tue 16-Jul-13 23:14:38
Print Post

Plusnet LRS


[link to this post]
 
Do I understand right that for Plusnet BB and phone (Unlimited Weekends) package, if pay the line rental saver option, is it right this only includes only calls to Plusnet? No inclusive calls even at weekends? Not even to 18185?

--------------------------------------------------------------
Win XP (SP3) Home, o2 Broadband Standard, Wireless box 5, Avast Free AntiVirus 7.0, Outpost firewall 6.5
Website hosting & Domain name provider - Dream-Hosting
Standard User Al1264
(regular) Tue 16-Jul-13 23:35:15
Print Post

Re: Plusnet LRS


[re: rob54] [link to this post]
 
Pretty sure that 18185 is not chargeable on Plusnet on any call plan at any time if that helps.
Administrator MrSaffron
(staff) Tue 16-Jul-13 23:36:24
Print Post

Re: Plusnet LRS


[re: rob54] [link to this post]
 
I' have not come across that restriction and we list a Anytime product with line rental saver as an option, so suggests their documentation says you still get the inclusive calls that apply to the package you buy.
http://www.thinkbroadband.com/isp/plusnet/package/12...

The words "Call features and call charges will still be billed monthly" on their product pages will be referring to calls outside the package you pay for.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


Register (or login) on our website and you will not see this ad.

Standard User kasg
(fountain of knowledge) Wed 17-Jul-13 09:29:02
Print Post

Re: Plusnet LRS


[re: rob54] [link to this post]
 
In reply to a post by rob54:
Do I understand right that for Plusnet BB and phone (Unlimited Weekends) package, if pay the line rental saver option, is it right this only includes only calls to Plusnet? No inclusive calls even at weekends? Not even to 18185?

No, inclusive means all calls of up to 60 minutes to 01/02/03, 0845 and 0870 numbers. 18185 is never chargeable, other than the charges levied by 18185 itself. Free calls to Plusnet phone customers at all times are in addition to this.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST

Edited by kasg (Wed 17-Jul-13 09:31:12)

Standard User Oldjim
(fountain of knowledge) Wed 17-Jul-13 09:42:51
Print Post

Re: Plusnet LRS


[re: MrSaffron] [link to this post]
 
This is the document you need http://www.plus.net/info2/legal/index.html#talk
Line Rental Saver Service Terms

Line Rental Saver is available to new and existing Plusnet residential customers for a single advance payment of £125.88 (inc VAT) if taken out on/before 7th May 2013 and £131.88 if taken out on/after 8th May 2013.
If you cancel Line Rental Saver within seven working days of your order you will get a full refund on your advance payment to the debit or credit card you paid with. Otherwise the Line Rental Saver charge is non-refundable.
Line Rental Saver must be taken with a Plusnet calling plan.
Line Rental Saver provides 12 months standard telephone line rental with no minimum contract term for a reduced equivalent monthly charge of £10.49 if taken out on/before 7th May 2013 and £10.99 if taken out on/after 8th May 2013.
Line Rental Saver taken out on/before 7th May 2013 includes evening and weekend landline calls as standard, Line Rental Saver taken out on/after 8th May 2013 includes no calls as standard.
Administrator MrSaffron
(staff) Wed 17-Jul-13 11:56:05
Print Post

Re: Plusnet LRS


[re: Oldjim] [link to this post]
 
Interesting, so you lose out on Weekend if that is correct.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
ISP Representative chrisparr
(isp) Wed 17-Jul-13 12:02:11
Print Post

Re: Plusnet LRS


[re: MrSaffron] [link to this post]
 
Correct, the new LRS is simply Line Rental only, no calls are included.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Administrator MrSaffron
(staff) Wed 17-Jul-13 12:06:25
Print Post

Re: Plusnet LRS


[re: chrisparr] [link to this post]
 
Time to update our product listings to avoid complaints.

What is the cost to add weekend calls to LRS? Or can you only upgrade to anytime?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Oldjim
(fountain of knowledge) Wed 17-Jul-13 12:20:44
Print Post

Re: Plusnet LRS


[re: MrSaffron] [link to this post]
 
That is right - I think it costs £1.50 to add evenings and weekends and you can't just add weekends
http://www.plus.net/support/phone/home-phone-faq.shtml

Edited by Oldjim (Wed 17-Jul-13 12:22:17)

Standard User kasg
(fountain of knowledge) Wed 17-Jul-13 12:47:52
Print Post

Re: Plusnet LRS


[re: chrisparr] [link to this post]
 
In reply to a post by chrisparr:
Correct, the new LRS is simply Line Rental only, no calls are included.

Apologies to OP then, I stand corrected (apart from the 18185 bit).

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread

Jump to