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Standard User oddsandmods
(newbie) Wed 07-Aug-13 19:14:03
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No phone or BB


[link to this post]
 
Move date to plusnet was today, I'm moving from sky. I have no phone all day and no internet and no phone still at 7pm, is this normal?

He Who Dares, WIns!
Standard User oddsandmods
(newbie) Wed 07-Aug-13 20:48:29
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Re: No phone or BB


[re: oddsandmods] [link to this post]
 
Nope, plusnet cock up, now left with no phone or broadband. Anyone want to hazard a guess how long this go on.....

Why did I switch!

He Who Dares, WIns!
Administrator MrSaffron
(staff) Wed 07-Aug-13 20:56:39
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Re: No phone or BB


[re: oddsandmods] [link to this post]
 
Got dialtone at all?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User professor973
(experienced) Wed 07-Aug-13 21:03:03
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Re: No phone or BB


[re: oddsandmods] [link to this post]
 
Surely not another PN switching cock-up - Still, you pays yer money & ......

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User oddsandmods
(newbie) Wed 07-Aug-13 21:57:37
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Re: No phone or BB


[re: MrSaffron] [link to this post]
 
Nope, also getting when I ring the number its not recognised. Really have a bad feeling about all this.

I only moved over as my boy plays xbox and wanted better ping, really am kicking myself for switching im over a barrel now, if I wanted to go back to sky and it will take at least 2 weeks but reading around plusnet will probably pass the buck to openreach and it will be like a sick game of tennis.

Feel deflated. Currently using my phone as wifi hotspot and gave it to my lad, pings probably going to be poor but just explained whats happened.

Thanks for your interest though mr safron.

He Who Dares, WIns!
Standard User oddsandmods
(newbie) Wed 07-Aug-13 21:58:22
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Re: No phone or BB


[re: professor973] [link to this post]
 
Looks that way bud :0 (

He Who Dares, WIns!
Standard User RobertoS
(sensei) Wed 07-Aug-13 22:05:52
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Re: No phone or BB


[re: oddsandmods] [link to this post]
 
What did they say when you rang them earlier today?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User RobertoS
(sensei) Wed 07-Aug-13 22:17:35
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Re: No phone or BB


[re: oddsandmods] [link to this post]
 
In reply to a post by oddsandmods:
I have no phone all day and no internet and no phone still at 7pm, is this normal?
NO. It could easily not have started till 7pm, but once it had started I would expect it to be all complete and running within 1-2 hours.

I lay you odds Openreach have posted it as "Job completed", and told Plusnet that.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User oddsandmods
(newbie) Wed 07-Aug-13 23:28:03
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Re: No phone or BB


[re: RobertoS] [link to this post]
 
Apparently not, I rang at 4.30pm got told its ok they having to manually move my wires at the exchange job be done by midnight. I then phoned at 8pm because I'd didn't sound right they said their supplier I.e. openreach should of got back to them about my number being ported and my order is delayed so not only no phone or bb but I was lied to at 4.30pm. I can see this being a long running saga myself.

I had a bad feeling as in my account it said well move you in 2-3 weeks even though is been given a date a few weeks ago of today for phone, tomorrow for broadband.

He Who Dares, WIns!
Standard User oddsandmods
(newbie) Thu 08-Aug-13 07:48:15
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Re: No phone or BB *DELETED*


[re: oddsandmods] [link to this post]
 
Post deleted by oddsandmods
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