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Standard User hopkapi
(learned) Tue 03-Sep-13 19:12:48
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Upgrade from Essentials to Unlimited FTTC for just a month?


[link to this post]
 
I was wondering if it was possible for a customer with Essentials FTTC who is out of contract, to upgrade to Unlimited FTTC for a month, dropping back to Essentials after that?
Standard User pcoventry76
(knowledge is power) Tue 03-Sep-13 21:45:12
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Re: Upgrade from Essentials to Unlimited FTTC for just a mon


[re: hopkapi] [link to this post]
 
Assuming FTTC packages at PN's end work the same way as ADSL does then yes I would say so - after all it should be a simple change on workplace and starting on your next billing date.

I believe it was 30 days minimum that you could upgrade and downgrade.I'd say call or raise a ticker - might be faster than here for a defo answer.
Standard User mikecrawford80
(member) Wed 04-Sep-13 11:02:16
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Re: Upgrade from Essentials to Unlimited FTTC for just a mon *DELETED*


[re: hopkapi] [link to this post]
 
Post deleted by mikecrawford80

Edited by mikecrawford80 (Wed 04-Sep-13 11:02:42)


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Standard User kasg
(fountain of knowledge) Wed 04-Sep-13 11:54:27
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Re: Upgrade from Essentials to Unlimited FTTC for just a mon


[re: hopkapi] [link to this post]
 
In reply to a post by hopkapi:
I was wondering if it was possible for a customer with Essentials FTTC who is out of contract, to upgrade to Unlimited FTTC for a month, dropping back to Essentials after that?

I think not - pretty sure it will be a new 18-month contract as it was for me when I changed to Unlimited.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User pcoventry76
(knowledge is power) Wed 04-Sep-13 12:23:57
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Re: Upgrade from Essentials to Unlimited FTTC for just a mon


[re: kasg] [link to this post]
 
When I worked there the contract was due to activation and equipment costs but customers were able to change packages every 30 days. I was hoping this would be the same for FTTC - at the end of the day the package is a simple in house change.

I guess it's changed. And yes it's always 18 months for FTTC afaik
Standard User kasg
(fountain of knowledge) Wed 04-Sep-13 12:31:55
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Re: Upgrade from Essentials to Unlimited FTTC for just a mon


[re: pcoventry76] [link to this post]
 
Actually I could be wrong, because Essentials and Unlimited are both current products, whereas I changed from a previous product when the new Unlimited product launched.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User pcoventry76
(knowledge is power) Wed 04-Sep-13 13:52:16
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Re: Upgrade from Essentials to Unlimited FTTC for just a mon


[re: kasg] [link to this post]
 
I never charged anyone to go from a legacy product to a new one - new contract if hardware was needed yes. The 18 month contract is standard across all FTTC as far as I know.
Standard User hopkapi
(learned) Thu 05-Sep-13 15:17:27
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Re: Upgrade from Essentials to Unlimited FTTC for just a mon


[re: hopkapi] [link to this post]
 
After calling PN I've been told that it's impossible to change for just a month, and even if I am happy to sign up to a new 18 month contract to go to the Unlimited product, it'd only take effect after the next billing date, which is about a month away. Yay...
ISP Representative thatadamwalker
(isp) Thu 05-Sep-13 15:39:51
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Re: Upgrade from Essentials to Unlimited FTTC for just a mon


[re: hopkapi] [link to this post]
 
Hi there,

Sorry if it disappoints but that isn't something we'd be able to do for you I'm afraid.
Any particular reason you've considered that if you don't mind me asking?

Adam Walker
Plusnet Support Team
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User hopkapi
(learned) Sat 07-Sep-13 22:16:38
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Re: Upgrade from Essentials to Unlimited FTTC for just a mon


[re: thatadamwalker] [link to this post]
 
In reply to a post by thatadamwalker:
Any particular reason you've considered that if you don't mind me asking?


It's my mother's connection, and as I'm here for month or so before uni starts up again, I'm currently burning through her 40GB rather speedily (so much Netflix..), so being able to upgrade to unlimited for the month would be rather useful. Having said that, considering at current rates we're talking about 5 days before I hit the cap, being able to upgrade immediately even if it came with a new 18 month contract, would still be better.
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