User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User Kam
(learned) Wed 11-Sep-13 22:29:10
Print Post

Slow speed following line fault


[link to this post]
 
My phone line and internet connection (FTTC) went down yesterday morning. Although the phone landline stayed down until this afternoon when an engineer came and fixed a problem which he said was about 300 metres away and underground, the router reconnected in the early hours of this morning and gave me back a usable internet connection. The phone is fine now, but my download speed is now only 7Mbps instead of my normal 15/16Mbps. I reported this using the Plusnet Online Help Assistant (Question #74315647), but just got a link to the usual Slow Speed Help information which doesn’t really help in this instance. I feel sure that it should be possible to tickle something at the Plusnet end, and am not at all convinced that waiting 10 days would help.
Administrator MrSaffron
(staff) Wed 11-Sep-13 22:41:50
Print Post

Re: Slow speed following line fault


[re: Kam] [link to this post]
 
What are the line stats reported by the router. Probably a high target noise margin as a result of instability

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Kam
(learned) Wed 11-Sep-13 23:28:58
Print Post

Re: Slow speed following line fault


[re: MrSaffron] [link to this post]
 
I guess that I would have to unlock the Openreach Modem to extract this sort of info, wouldn't I?


Register (or login) on our website and you will not see this ad.

Standard User Zarjaz
(knowledge is power) Wed 11-Sep-13 23:29:30
Print Post

Re: Slow speed following line fault


[re: MrSaffron] [link to this post]
 
What are the line stats reported by the router.

The OP states this is an FTTC connection, so unlikely to have readable router stats.

Standard User Zarjaz
(knowledge is power) Wed 11-Sep-13 23:32:02
Print Post

Re: Slow speed following line fault


[re: Kam] [link to this post]
 
Yep. The answer is that, most likely, as a result of the line fault, the Openreach DLM system has capped the sync speed down. This *should* creep back on it's own. If no signs of doing so after a few days, get back on to Plusnet, and see if they can't raise an FTTC1 visit from Openreach.

Standard User Kam
(learned) Wed 11-Sep-13 23:39:54
Print Post

Re: Slow speed following line fault


[re: Zarjaz] [link to this post]
 
OK. Thanks. I'll try and be patient and wait a few days to see what happens.
Standard User XRaySpeX
(eat-sleep-adslguide) Wed 11-Sep-13 23:42:00
Print Post

Re: Slow speed following line fault


[re: Kam] [link to this post]
 
That's rather slow for FTTC. You must be miles from cab.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Administrator MrSaffron
(staff) Thu 12-Sep-13 08:35:43
Print Post

Re: Slow speed following line fault


[re: Zarjaz] [link to this post]
 
Missed that speeds were so adsl2+ like

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Kam
(learned) Thu 12-Sep-13 09:29:08
Print Post

Re: Slow speed following line fault


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
That's rather slow for FTTC. You must be miles from cab.

Yes. Pre FTTC I could only get 3mbps.
Standard User kasg
(fountain of knowledge) Thu 12-Sep-13 10:23:16
Print Post

Re: Slow speed following line fault


[re: Kam] [link to this post]
 
In reply to a post by Kam:
In reply to a post by XRaySpeX:
That's rather slow for FTTC. You must be miles from cab.

Yes. Pre FTTC I could only get 3mbps.

That would be due to your distance from the exchange, nothing to do with the distance from the cabinet. I think "miles" was a bit of an exaggeration, but it must be a fair distance away, do you know how far away your fibre cabinet is and what is your estimated speed?

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to