User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User urban4691
(member) Mon 16-Sep-13 21:53:48
Print Post

Fibre wait yawn


[link to this post]
 
I've still got a holding date of 31-Mar-14 on the Openreach site (it changes every year, shifting from 31-Mar-12 to 31-Mar-13 to 31-Mar-14). There's a message below it saying:
"FTTC is currently not available on this cabinet due to following reasons:- Sorry it's taking us longer than planned to get your cabinet ready for service. Please bear with us."

Have I got any options at all (if I want to go faster than ADSL)?

-----

O2 home broadband (18.2meg sync) and Vodafone mobile broadband customer.

Superhappy TSO hosting customer (hosting £15 a year, with email replies to support within 60 seconds day and night, and I'm getting a £10 a year discount because I signed up my friend).
Standard User Ignitionnet
(knowledge is power) Tue 17-Sep-13 12:34:28
Print Post

Re: Fibre wait yawn


[re: urban4691] [link to this post]
 
A second ADSL line and bond them.

If you've no Virgin Media cable available and no fixed line wireless solutions that's about it.
Standard User kasg
(fountain of knowledge) Tue 17-Sep-13 17:18:14
Print Post

Re: Fibre wait yawn


[re: urban4691] [link to this post]
 
Why is this in the Plusnet forum?

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST


Register (or login) on our website and you will not see this ad.

Standard User Promod
(regular) Tue 17-Sep-13 19:43:32
Print Post

Re: Fibre wait yawn


[re: kasg] [link to this post]
 
Maybe the OP has migrated to Plusnet and not updated their sig ?
Standard User urban4691
(member) Tue 17-Sep-13 21:53:58
Print Post

Re: Fibre wait yawn


[re: Promod] [link to this post]
 
Correct smile changed my sig now

-----

PlusNet ADSL (20 meg sync) and Vodafone mobile broadband customer.

Superhappy TSO hosting customer (hosting £15 a year, with email replies to support within 60 seconds day and night, and I'm getting a £10 a year discount because I signed up my friend).
Standard User urban4691
(member) Tue 17-Sep-13 21:55:26
Print Post

Re: Fibre wait yawn


[re: Ignitionnet] [link to this post]
 
I mean, there's no point hassling PlusNet, obviously. Is there any point trying to get hold of Openreach? Or are they not customer-facing?

-----

PlusNet ADSL (20 meg sync) and Vodafone mobile broadband customer.

Superhappy TSO hosting customer (hosting £15 a year, with email replies to support within 60 seconds day and night, and I'm getting a £10 a year discount because I signed up my friend).
Standard User kasg
(fountain of knowledge) Wed 18-Sep-13 09:13:09
Print Post

Re: Fibre wait yawn


[re: urban4691] [link to this post]
 
They are not customer-facing but see http://www.superfast-openreach.co.uk/faq/

If you have any questions that are not covered by the above frequently asked questions, please e-mail them to nga.enquiries@openreach.co.uk and include your telephone number and full address details.


Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST

Edited by kasg (Wed 18-Sep-13 09:16:09)

Standard User RobertoS
(sensei) Wed 18-Sep-13 10:45:53
Print Post

Re: Fibre wait yawn


[re: urban4691] [link to this post]
 
Openreach's customers are the ISPs/SPs/CPs. Not end users. They treat most of their customers petty badly, which doesn't help even the good ISPs help us frown.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User adslmax
(knowledge is power) Wed 18-Sep-13 11:15:12
Print Post

Re: Fibre wait yawn


[re: RobertoS] [link to this post]
 
I think it time for Openreach should deal directly with the customer end, not the ISP. I don't know why all the fuss that Openreach cannot speak to the customer end. Pretty bad.

plusnetADSL2+15.7 Meg
Standard User jelv
(knowledge is power) Wed 18-Sep-13 13:51:40
Print Post

Re: Fibre wait yawn


[re: adslmax] [link to this post]
 
If OpenReach had to deal with customers directly they'd spend all their time responding to stupid unnecessary requests for SNR resets, changes of target noise margin etc. and even less time dealing with actual problems. Having the ISPs etc front-ending filters out the stupid requests.

(I'm just thinking of a case on the Plusnet Community forums where someone asked for their target noise margin to be set to 2dB! laugh laugh laugh )

jelv

Plusnet user since November 2001 - not sure for how much longer

Edited by jelv (Wed 18-Sep-13 13:53:48)

Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to