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Standard User PiKe
(knowledge is power) Mon 30-Sep-13 09:41:11
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Order Process


[link to this post]
 
I'm moving into a new house with an inactive phoneline.

How long does it typically take from start to finish to complete an FTTC order?

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Administrator MrSaffron
(staff) Mon 30-Sep-13 10:29:42
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Re: Order Process


[re: PiKe] [link to this post]
 
Varies according to the part of UK, i.e. how busy local engineers are.

Ordering a sim provide? Or phone and the the FTTC (the later is the slower route).

Would suggest a ball park 2 to 3 weeks.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User PiKe
(knowledge is power) Mon 30-Sep-13 10:31:25
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Re: Order Process


[re: MrSaffron] [link to this post]
 
Simultaneous if Plusnet allow it.

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Standard User PiKe
(knowledge is power) Mon 30-Sep-13 16:17:51
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Re: Order Process


[re: MrSaffron] [link to this post]
 
Rather than make another thread, I'll just post my other question here.

The main telephone point appears to be in the garage, theres is an internal extension to the upstairs lounge, what will happen in this situation?

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Administrator MrSaffron
(staff) Mon 30-Sep-13 16:30:45
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Re: Order Process


[re: PiKe] [link to this post]
 
If you just order and say nothing, FTTC installed in the garage.

If you ask for Home Wiring Solution when ordering, you can have openreach modem located on a dedicated extension up to 30m from the master socket

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User kasg
(fountain of knowledge) Mon 30-Sep-13 16:33:03
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Re: Order Process


[re: PiKe] [link to this post]
 
Have a read of this thread, posted today, which might help.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User PiKe
(knowledge is power) Mon 30-Sep-13 16:35:07
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Re: Order Process


[re: MrSaffron] [link to this post]
 
[censored], I just ordered and didn't check the data extension option (if thats the same thing?)/

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Standard User kasg
(fountain of knowledge) Mon 30-Sep-13 16:41:57
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Re: Order Process


[re: PiKe] [link to this post]
 
In reply to a post by PiKe:
I just ordered and didn't check the data extension option (if thats the same thing?)/

Yes, it is, get on the phone to them straight away.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User RobertoS
(sensei) Mon 30-Sep-13 16:42:43
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Re: Order Process


[re: PiKe] [link to this post]
 
Yes it is. Ring them up and tell them the order number and get it added to it. It's free, but if you don't order it the engineer won't have it on his job sheet.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User PiKe
(knowledge is power) Mon 30-Sep-13 16:49:34
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Re: Order Process


[re: kasg] [link to this post]
 
Thanks guys, that's been added to my order smile

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