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Standard User craigglawson
(member) Fri 04-Oct-13 23:50:52
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Moving ISP and changing from FTTC > ADSL


[link to this post]
 
Can you change ISP from BT to Plus.Net and change from FTTC to ADSL?

Tried doing it on the website, but was forcing me to take the Fibre service

The reason for the chance is that I'm moving out and the person who'll be using the service won't be requiring the power of fibre optic services.
Administrator MrSaffron
(staff) Sat 05-Oct-13 09:44:25
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Re: Moving ISP and changing from FTTC > ADSL


[re: craigglawson] [link to this post]
 
If you are the account holder and moving and someone else paying then it is not a migration but a cease for you and a provide for them.

Only a migrate if it all stays in your name

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User craigglawson
(member) Sat 05-Oct-13 10:02:55
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Re: Moving ISP and changing from FTTC > ADSL


[re: MrSaffron] [link to this post]
 
It's all staying in my name as the account holder.

It's just placing the order via the Plus.Net website tells me that because I already have fibre (BT Infinity product) then the only product they'll offer is Fibre.


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Standard User Oldjim
(fountain of knowledge) Sat 05-Oct-13 10:28:38
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Re: Moving ISP and changing from FTTC > ADSL


[re: craigglawson] [link to this post]
 
I suspect that the problem is that a move from fibre will involve a BT Openreach engineer visit to change the connections at the cab and the exchange.
This will create a cost and, as it is most unusual, this won't be covered by the automated system
I suggest calling sales and see what they advise
ISP Representative chrispurvey
(isp) Tue 08-Oct-13 15:13:22
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Re: Moving ISP and changing from FTTC > ADSL


[re: craigglawson] [link to this post]
 
Hi craigglawson,

Have you managed to get anywhere with this?

Feel free to PM your details over and I'll take a look.

Chris Purvey
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User craigglawson
(member) Tue 08-Oct-13 17:24:13
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Re: Moving ISP and changing from FTTC > ADSL


[re: chrispurvey] [link to this post]
 
Hi Chris

Thanks for your response.

I ordered TalkTalk but then had buyers remorse, and I'm going to cancel that and leave it as BT just now.
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