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Standard User BP1
(committed) Mon 07-Oct-13 20:08:22
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Another Plusnet satisfied customer post


[link to this post]
 
We have placed 3 orders with plusnet for phone and broadband over the last few months. We had 1 problem with one of the orders. The order failed on the online process. This was rectified by contacting them by phone. Then this same order had line and openreach fault problems. Again this was fixed last friday. Finally today we had an failed authentication problem with the router when setting up the broadband for the first time. Again Plusnet were very good and resolved the issues.
We have had various communications by phone with plusnet with all our orders. We seem to speak to someone different on each occasion. They have always come across as very friendly, knowledgeable and customer focused to resolve any problems.
The only downside is the waiting times on the phone. Apart from that we have been very impressed with Plusnet.

Regards

BP1

BTBroadband

"When everything's coming your way, you're in the wrong lane"
ISP Representative chrispurvey
(isp) Wed 09-Oct-13 15:30:30
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Re: Another Plusnet satisfied customer post


[re: BP1] [link to this post]
 
Hi BP1,

Glad to hear you're impresses, just sorry to see you had a couple of issues.

Give us a shout if there's anything you need.

Chris Purvey
Plusnet Support Team
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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