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Standard User think26872
(committed) Mon 14-Oct-13 17:59:03
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How does billing work if broadband & phone start diff days?


[link to this post]
 
If you sign up for broadband and phone (12 months in advance) and your phone does not move over until 2-3 weeks after your broadband what happens with the 12 months you paid for in advance?

Is the direct debit used for broadband use for broadband and phone calls and features and the 12 months payment for line rental starts when the phone is activated?

I assume you do not loose out of nearly 1 months in advance line rental due to it taking this long for the phone to migrate over?

You do not end up with a broadband direct debit and a phone direct debit?

Thanks
Standard User kasg
(fountain of knowledge) Mon 14-Oct-13 19:26:15
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Re: How does billing work if broadband & phone start diff da


[re: think26872] [link to this post]
 
You can't pay for Line Rental Saver (the advance phone payment) using a direct debit, is has to be a using a debit card or credit card. The direct debit would cover the broadband and any other phone features/calls. I'm sure you won't get charged anything for the phone until it is transferred but the mechanics of the billing might mean that you get a retrospective adjustment. Just keep an eye on it and raise a query if you think it is incorrect.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
ISP Representative orbrey
(isp) Thu 17-Oct-13 13:56:38
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Re: How does billing work if broadband & phone start diff da


[re: think26872] [link to this post]
 
Hi there,

There'll be either a pro rata charge or a discount depending on whether both services were added during signup or if phone was ordered after the broadband had already gone active. More detail on our website here: http://www.plus.net/support/customer_service/billing...

Hope that helps.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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