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Standard User huwwatkins
(committed) Tue 15-Oct-13 16:09:47
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Talk Talk Fibre to Plusnet Fibre?


[link to this post]
 
Is it possible to migrate from one to the other? How does it work? The plusnet order form seems to imply a fair bit of downtime and no simultaneous phone/fibre provide when the line is taken over.

Could someone from plusnet confirm the situation?
ISP Representative orbrey
(isp) Thu 17-Oct-13 14:06:25
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Re: Talk Talk Fibre to Plusnet Fibre?


[re: huwwatkins] [link to this post]
 
Hi there,

It is possible and while there is a lead time of a couple of weeks the downtime should be minimal and only happen on the actual date of the switchover.

If the phone line is on the TalkTalk network then we'll move both services over at once though that'll have the two week lead time mentioned previously.

If the phone line is on the BT network (whether billed by TalkTalk or not) then we'll move the Fibre over first and then the phone will follow a couple of weeks later.

Hope that helps explain.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User huwwatkins
(committed) Thu 17-Oct-13 15:09:48
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Re: Talk Talk Fibre to Plusnet Fibre?


[re: orbrey] [link to this post]
 
Thanks for your help - Both are with TalkTalk. I will place order later today.


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