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Standard User yoda2691
(experienced) Sun 20-Oct-13 16:15:49
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How do I know how much I owe?


[link to this post]
 
Hi

Hopefully a rep will see this!

I moved my phone and Fibre connection to Sky on the 8/10/13.

Had an email the other day saying I had an update to my messages or something, but my account has been deleted by Plusnet.

How am I supposed to see what happening, including any amount I may owe?

Thanks
Standard User ultra
(fountain of knowledge) Sun 20-Oct-13 18:59:09
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Re: How do I know how much I owe?


[re: yoda2691] [link to this post]
 
Probably best to pick up a phone given situation you've explained.

They are open 24x7...

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If you run a business, have a second ISP and backup web hosting...
Standard User KelvinBridge
(newbie) Sun 20-Oct-13 20:12:05
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Re: How do I know how much I owe?


[re: ultra] [link to this post]
 
So exactly how does this ''Phone'' thing work ??


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Standard User XRaySpeX
(eat-sleep-adslguide) Sun 20-Oct-13 20:33:55
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Re: How do I know how much I owe?


[re: KelvinBridge] [link to this post]
 
Try running "C:\Program Files\Windows NT\dialer.exe" if you have Windows.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User ultra
(fountain of knowledge) Sun 20-Oct-13 20:42:07
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Re: How do I know how much I owe?


[re: KelvinBridge] [link to this post]
 
ummmmm... 0800 432 0200 (worked for me, just now... about a 20 min wait but hey, their 0800, so not costing me cash).

In case anyone wondering, seems my usage stats 'stopped' recording traffic from 14:00 or so today.

Not sure if it is widespread, but took a little while for CS person to spot that only morning's traffic of about 2.5 GB has been recorded, and a further ~4 GB this afternoon hasn't.

---

If you run a business, have a second ISP and backup web hosting...
Standard User ultra
(fountain of knowledge) Sun 20-Oct-13 20:44:40
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Re: How do I know how much I owe?


[re: XRaySpeX] [link to this post]
 
could be a big "if" these days... with Android, linux, and so on smile

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If you run a business, have a second ISP and backup web hosting...
Standard User Oliver341
(eat-sleep-adslguide) Sun 20-Oct-13 20:54:06
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Re: How do I know how much I owe?


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
Try running "C:\Program Files\Windows NT\dialer.exe" if you have Windows.

Or "C:\Windows\System32\dialer.exe" in Windows 7 & 8.

Oliver.
Standard User ultra
(fountain of knowledge) Sun 20-Oct-13 21:16:41
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Re: How do I know how much I owe?


[re: Oliver341] [link to this post]
 
perhaps something like %SystemRoot\System32\dialer.exe ?

---

If you run a business, have a second ISP and backup web hosting...
Standard User Oliver341
(eat-sleep-adslguide) Sun 20-Oct-13 21:58:15
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Re: How do I know how much I owe?


[re: ultra] [link to this post]
 
In reply to a post by ultra:
perhaps something like %SystemRoot\System32\dialer.exe ?

Would work too. You missed a percent though: %SystemRoot%\System32\dialer.exe

Oliver.
Standard User yoda2691
(experienced) Mon 21-Oct-13 12:43:25
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Re: How do I know how much I owe?


[re: ultra] [link to this post]
 
In reply to a post by ultra:
Probably best to pick up a phone given situation you've explained.

They are open 24x7...


nah cba to wait in a queue to be honest. They shouldn't have deleted the account if there was an amount owing. I do everything off my phone at work. If they don't answer within a day or so I'll just cancel the DD then if there's anything owing then I'm sure they will be in touch!
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