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Standard User malapro
(newbie) Tue 22-Oct-13 23:23:02
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Slow download fast speedtest


[link to this post]
 
Hi

I just got unlimited fiber installed today and it's very slow for downloads all day. The BT speedtest is fine, speedtest.net, BBC iPlayer speed test all give around 45Mbit which is great.

However outside these areas the speed drops rapidly to 6-8mbit max, no matter ftp, ssh , http, vpn or a virtual machine it's around 8Mbit. I tried speedtest files from random isps and hosting companies and also my own colo server and they are all ADSL speed.

Grabbing the same files using a colo server and another cheap server all the way in america they get to 1Gbit and stay there happily, again and again.

The bt speed test gives me

Download speedachieved during the test was - 45.87 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-68.5 Mbps .
Additional Information:
IP Profile for your line is - 68.5 Mbps


Upload speed achieved during the test was - 15.38Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

I don't expect plusnet to provide me with the perfect network, but what is going on with filtering or traffic management outside akami, iplayer type affairs. I would have stayed with BE/SKY adsl as I can already watch iplayer and youtube ok in HD with 8Mbit so is FTTC the right product for me and is there anything i can do to fix or test this further, something obvious I'm missing ?

Thanks

Edited by malapro (Wed 23-Oct-13 09:52:53)

Standard User RobertoS
(sensei) Tue 22-Oct-13 23:30:18
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Re: Slow download fast speedtest


[re: malapro] [link to this post]
 
Have you checked with PlusNet support that your account has been fully activated? IIRC this can occur when the BT Wholesale side is complete but your PN account isn't.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User malapro
(newbie) Wed 23-Oct-13 09:48:13
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Re: Slow download fast speedtest


[re: RobertoS] [link to this post]
 
Rechecked this morning and it's 50Mbit for all downloads, I think you must be right, thanks!.


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Standard User RobertoS
(sensei) Wed 23-Oct-13 13:42:48
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Re: Slow download fast speedtest


[re: malapro] [link to this post]
 
That's good.

There is sometimes a delay. The Plusnet info about the date probably said "by midnight". It usually happens earlier than that, but if it doesn't, (for anyone else in the same position in the future), a quick call to support gets it sorted easily.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User malapro
(newbie) Wed 23-Oct-13 20:32:11
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Re: Slow download fast speedtest


[re: RobertoS] [link to this post]
 
I feel even more stupid, after trying a direct connection previously and getting 8Mbit I am now going through the BT router, Plusnet router, a mains electrical ethernet adaptor and my network card and getting even more speed.


Realtek PCIe GBE
Current Transfer Rate 6.37 MB/s
Average Transfer Rate 6.32 MB/s
Maximum Transfer Rate 7.23 MB/s
Current Transfer Rate 129 KB/s
Average Transfer Rate 128 KB/s
Maximum Transfer Rate 151 KB/s
Received 1.12 GB
Sent 22.7 MB
Total Data Transferred 1.14 GB

Sorry about doubting Plusnet, it's amazing.

Edited by malapro (Wed 23-Oct-13 20:35:54)

Standard User RobertoS
(sensei) Wed 23-Oct-13 21:33:05
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Re: Slow download fast speedtest


[re: malapro] [link to this post]
 
Don't worry about it smile! Very few of us know much when we first come here.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Apprentice
(knowledge is power) Wed 23-Oct-13 23:08:43
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Re: Slow download fast speedtest


[re: RobertoS] [link to this post]
 
I'm still learning laugh

Alastair

plusnet
Standard User RobertoS
(sensei) Wed 23-Oct-13 23:38:47
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Re: Slow download fast speedtest


[re: Apprentice] [link to this post]
 
I seem to be regressing frown.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Apprentice
(knowledge is power) Wed 23-Oct-13 23:58:06
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Re: Slow download fast speedtest


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
I seem to be regressing frown.


I seem to be imbibing ......... a 15yo malt smile

Hic!

Alastair

plusnet
Standard User RobertoS
(sensei) Thu 24-Oct-13 00:07:49
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Re: Slow download fast speedtest


[re: Apprentice] [link to this post]
 
That's supposed to be reserved for Masters. Not even Journeymen, which status your nick tells us you have not yet achieved.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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