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Standard User oddsandmods
(learned) Wed 23-Oct-13 08:04:45
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Plusnet UL Fibre only 10mb up?


[link to this post]
 
My cab went live last night and i`ve now upgraded via the portal to Fibre Unlimited, says 64.2mb Down but only 10mb up although on the DSL checker the upload speed is near double.

Is this a cap that Plusnet put on like the ADSL and if so is this removable like the ADSL product?

He Who Dares, WIns!
Standard User kasg
(fountain of knowledge) Wed 23-Oct-13 09:16:05
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Re: Plusnet UL Fibre only 10mb up?


[re: oddsandmods] [link to this post]
 
In reply to a post by oddsandmods:
Is this a cap that Plusnet put on like the ADSL and if so is this removable like the ADSL product?

No, it's not a cap. I would say you had been mistakenly provisioned on the 40/10 product but if you are getting 64Mbps download speed that cannot be true. What do you mean by "DSL checker" and where are you getting the download and upload speeds from?

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST

Edited by kasg (Wed 23-Oct-13 09:17:04)

Standard User RobertoS
(sensei) Wed 23-Oct-13 12:17:27
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Re: Plusnet UL Fibre only 10mb up?


[re: kasg] [link to this post]
 
He hasn't been provisioned yet, only just placed the order smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.


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ISP Representative chrispurvey
(isp) Wed 23-Oct-13 12:38:22
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Re: Plusnet UL Fibre only 10mb up?


[re: oddsandmods] [link to this post]
 
Hi there,

We either place you on 40/10 or 80/20, so as your download speed is above 40Mb/s you'll be provisioned on 80/20.

Your upload speed will sync at the maximum attainable(upto 20Mb/s).

Chris Purvey
Plusnet Support Team
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User oddsandmods
(learned) Wed 23-Oct-13 13:34:04
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Re: Plusnet UL Fibre only 10mb up?


[re: chrispurvey] [link to this post]
 
Thanks Chris.

I meant the BT ADSL Checker to the others who were wondering, Says 64.2 Down upto 20mb up smile

He Who Dares, WIns!
ISP Representative chrispurvey
(isp) Wed 23-Oct-13 13:58:30
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Re: Plusnet UL Fibre only 10mb up?


[re: oddsandmods] [link to this post]
 
Ahhh, can you PM your username and I'll take a look at that.

It should display the same as the BT checker, maybe the speed estimate for the upload changed?

Chris Purvey
Plusnet Support Team
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ISP Representative chrispurvey
(isp) Thu 24-Oct-13 09:26:32
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Re: Plusnet UL Fibre only 10mb up?


[re: oddsandmods] [link to this post]
 
You'll receive 20Mb/s or very close on your upload. I've replied to you PM too.

Chris Purvey
Plusnet Support Team
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User oddsandmods
(learned) Sun 27-Oct-13 10:37:50
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Re: Plusnet UL Fibre only 10mb up?


[re: chrispurvey] [link to this post]
 
Received and thanks. This Friday it is then

He Who Dares, WIns!
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