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Standard User WelshWArrior
(experienced) Tue 29-Oct-13 19:44:04
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Could a Rep please check ticket 76384512??


[link to this post]
 
MY father-in-law hasn't had Internet since Saturday and I ran through the fault-checking in the Portal yesterday morning and at the end it said it may take up to 24hrs for the tests to come back. The ticket still hasn't been updated with the results and he's getting desperate to use his Internet.

Could a Rep please check on ticket 76384512 to make sure it hasn't got stuck?

Thanks

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PlusNet ADSL2+ Unlimited.
Speedtest
ISP Representative orbrey
(isp) Wed 30-Oct-13 11:52:41
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Re: Could a Rep please check ticket 76384512??


[re: WelshWArrior] [link to this post]
 
Hi there,

It's definitely with our faults team and will be picked up soon, sorry it hasn't been already - they pick these up in the order they come in.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User WelshWArrior
(experienced) Wed 30-Oct-13 12:20:28
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Re: Could a Rep please check ticket 76384512??


[re: orbrey] [link to this post]
 
Thanks Matt. I'm trying to talk him down from leaving PlusNet at the moment - he lives out in the sticks and Skype/Email is the only way he keeps in contact with relations living away.

I physically had to take the phone out of his hand as he was ringing PlusNet to cancel earlier frown

-------------------------------------------
PlusNet ADSL2+ Unlimited.
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Standard User WelshWArrior
(experienced) Thu 31-Oct-13 11:01:31
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Re: Could a Rep please check ticket 76384512??


[re: WelshWArrior] [link to this post]
 
Quick update:

Still waiting in the PlusNet queue! Nothing's been done (after 3 days in the queue) and he hasn't had Internet since last Sunday. His daughter just had a baby and he's missing out on seeing her via Skype. He phoned Sky yesterday who advised him to move and they'll get it sorted straight away.

I know they're just after the business but I think he's ringing PlusNet this morn to cancel and get his MAC code.

-------------------------------------------
PlusNet ADSL2+ Unlimited.
Speedtest
Standard User kasg
(fountain of knowledge) Thu 31-Oct-13 11:28:46
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Re: Could a Rep please check ticket 76384512??


[re: WelshWArrior] [link to this post]
 
In reply to a post by WelshWArrior:
He phoned Sky yesterday who advised him to move and they'll get it sorted straight away.

"Straight away". Interesting. As in within the hour, the day or the week I wonder?

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User WelshWArrior
(experienced) Thu 31-Oct-13 11:38:08
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Re: Could a Rep please check ticket 76384512??


[re: kasg] [link to this post]
 
Exactly what I said to him. He's a stubborn fella and I'm still trying to change his mind but I think he's been without the Internet now for several days and with Sky telling him they'll sort it when PlusNet haven't even answered the ticket, he's had enough.

Not much I can do I'm afraid.

-------------------------------------------
PlusNet ADSL2+ Unlimited.
Speedtest
ISP Representative orbrey
(isp) Thu 31-Oct-13 11:45:24
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Re: Could a Rep please check ticket 76384512??


[re: WelshWArrior] [link to this post]
 
Looks like we requested interleaving, that order completed this morning though it's made no difference I'm afraid. I can't see that he's called up to cancel yet so will see if I can get someone from faults to pick it up - hopefully that'll forestall things for a bit longer, fingers crossed.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User WelshWArrior
(experienced) Thu 31-Oct-13 11:47:55
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Re: Could a Rep please check ticket 76384512??


[re: orbrey] [link to this post]
 
Thanks Orbrey - I'll tell him you're on it and fingers crossed he'll hang on a while longer.

He said he has tried to ring several times but has been in a queue for so long he's hung up each time - fingers crossed again that the queues stay long wink

-------------------------------------------
PlusNet ADSL2+ Unlimited.
Speedtest
Standard User eckiedoo
(committed) Thu 31-Oct-13 12:22:54
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Re: Could a Rep please check ticket 76384512??


[re: WelshWArrior] [link to this post]
 
Now that makes a change!!

But what if the SKY queues are shorter?
Standard User Ianph
(committed) Thu 31-Oct-13 12:28:27
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Re: Could a Rep please check ticket 76384512??


[re: eckiedoo] [link to this post]
 
i think the OP's father in-law wants his internet back asap if he goes to sky it will almost certainly take a week or 2 even 3 to move over so it doesnt matter if skys queues are shorter they are just lying because they want the business
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