Woke up this morning to find we had no broadband connection via PlusNet's FTTC unlimited service. Rang at 0820 and was told waiting times were around 15minutes. 35minutes later I get to speak to someone who informs me that there is a known BT issue in my exchange area which should be fixed by 1000GMT (BT's estimate). Unfortunately still no connection as I'm posting this, the wife and kids are climbing the walls at home (don't worry I'm safe at work). I understand outages happen, what I don't understand (from my experience today and reading other recent posts on this forum) is why PlusNet seem to be struggling to provide a decent level of support with regard to initial response times to tickets and picking up the phone.
The folks at PlusNet are always pleasant and helpful, just wish there was more of them.
My question number is #76511107, in hindsight I wished I insisted on a ticket being raised when I spoke to the chap this morning.