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Standard User hollows2
(member) Sat 02-Nov-13 10:27:16
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Well done plusnet


[link to this post]
 
Everyone always posts when they have a problem with support times so for a change I'd like to post a well done story instead.
On thursday I came home from doing the weekly shop to find my Broadband and phone were not working. I called the support helpline and was answered immediately ( no waiting in a queue) the very polite man in the support centre asked a few questions and tested the line and after warning me about the possible charges arranged for an engineer visit scheduled for the next morning between 08:00 and 13:00. Imagine my amazement when at 08:15 the engineer turned up at my door, half an hour later all was fixed and working ( a dodgy master socket).

The best service I've had from an Utility company in years - well done : )
Standard User kasg
(fountain of knowledge) Sat 02-Nov-13 12:08:33
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Re: Well done plusnet


[re: hollows2] [link to this post]
 
This is good, but I think you did very well to get an Openreach engineer the following morning, a three-day turn round for this sort of thing would not be unusual, luck of the draw I suppose.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User RobertoS
(sensei) Sat 02-Nov-13 13:18:14
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Re: Well done plusnet


[re: hollows2] [link to this post]
 
You are Gavin Patterson and I claim my £5 smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.


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