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Standard User vf12vf
(member) Mon 11-Nov-13 20:31:48
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still difficult to move from sky?


[link to this post]
 
hey all,

at the beginning of last year I had probs with my Sky Fibre connection and attempted to move to PlusNet, however it proved impossible to move without losing my phone number and having to start with a new line....
my question is, have things changed in that i can move ISP & fone to a new provider (PlusNet) without all this fuss?

thx
Administrator MrSaffron
(staff) Mon 11-Nov-13 20:39:02
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Re: still difficult to move from sky?


[re: vf12vf] [link to this post]
 
What was the original source of the phone number? Porting of the number if originally a BT number should be possible.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User vf12vf
(member) Mon 11-Nov-13 21:40:56
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Re: still difficult to move from sky?


[re: MrSaffron] [link to this post]
 
I originally had a BT number but then signed up to Sky for the telephone package, I then added fibre but when I tried to change everything seemed to be against me doing this, PlusNet tried for 3 months but nothing so I agreed to stay with Sky until my contract runs out....which it does at the end of the year so I am looking to change...

if I change I want to know if the same is going to happen as it was a right pain chasing the issue..

thx


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ISP Representative orbrey
(isp) Tue 12-Nov-13 09:07:14
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Re: still difficult to move from sky?


[re: vf12vf] [link to this post]
 
Hi there,

There was a problem with our supplier's systems at the time which has since been ironed out, and migrations from Sky and other LLU providers are working fine now smile Also if you number was ported from BT to Sky in the first place then we should be able to transfer that back (though if it was issued by Sky when you took out their service we wouldn't be able to).

I can't promise that there won't be problems but we won't run into the same issue with the orders being constantly cancelled.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User frod1
(regular) Tue 12-Nov-13 09:54:42
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Re: still difficult to move from sky?


[re: vf12vf] [link to this post]
 
I'm in the same boat as you, I have the same concerns I don't want to loose my number moving from Sky to Plusnet, thanks for bringing this up
Standard User DJS
(member) Tue 12-Nov-13 13:40:29
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Re: still difficult to move from sky?


[re: vf12vf] [link to this post]
 
I migrated away from Sky last year. I had both phone/BB with them. I gave Plusnet a call, and they took care of the rest. I didn't even have to call Sky to get a MAC.

I hope that helps.

Standard User Oliver341
(eat-sleep-adslguide) Tue 12-Nov-13 14:21:40
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Re: still difficult to move from sky?


[re: orbrey] [link to this post]
 
In reply to a post by orbrey:
(though if it was issued by Sky when you took out their service we wouldn't be able to).

This is interesting. So if a line is provisioned by Sky, they will not release the number to Plusnet. Doesn't sound good.

Is this allowed by Ofcom?

Oliver.
ISP Representative orbrey
(isp) Tue 12-Nov-13 14:51:27
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Re: still difficult to move from sky?


[re: Oliver341] [link to this post]
 
I'd assume so but don't know for sure, far as I'm aware the numbers issued to Sky phone lines can't be ported to any other ISP or in fact any other line. Not sure why though, and while a quick google has confirmed that that is the case I haven't been able to find out why (or where the Ofcom regulations stand regarding it).

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Oliver341
(eat-sleep-adslguide) Tue 12-Nov-13 15:03:19
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Re: still difficult to move from sky?


[re: orbrey] [link to this post]
 
In reply to a post by orbrey:
and while a quick google has confirmed that that is the case I haven't been able to find out why (or where the Ofcom regulations stand regarding it).

Ofcom regulation require the losing CP must release the telephone number for porting:

So if you’re staying at the same address and your number is active, your current provider must allow it to be transferred to a new phone company.

Whilst the new provider doesn’t have to accept this request, it is in their interests to do so. They should also make all the transfer arrangements.


Oliver.
Standard User Oliver341
(eat-sleep-adslguide) Tue 12-Nov-13 15:08:03
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Re: still difficult to move from sky?


[re: orbrey] [link to this post]
 
I would also add that as the gaining CP, it is your job to hold Sky to the Ofcom regulations for the sake of your customers.

Oliver.
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