All simultaneous provides are best done by a telephone order. I think probably from all ISPs.
AIUI the reason being that a SIM order number for the line is a special format, (LORN - Linked Order Number), and has to be submitted with the broadband order to cause Openreach to match up the two. I think online order systems just do what has happened to you.
You may be best ringing up and getting those original orders cancelled and placing a SIM/LORN one over the phone. Then PM orbrey or another PN rep on here to get it monitored.
My broadband basic info/help site - www.robertos.me.uk
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Edited by RobertoS (Wed 13-Nov-13 21:05:31)