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Standard User Tam
(eat-sleep-adslguide) Wed 13-Nov-13 17:56:25
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Simultaneous Provide?


[link to this post]
 
Do PlusNet not do this any more?

Just ordered a phone line and a DSL service (no Fibre here) and got a welcome to PlusNet email with line install date and then the ADSL will be installed 5 - 7 days AFTER the line is installed.

What's with that then?

Tam

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Standard User Apprentice
(knowledge is power) Wed 13-Nov-13 19:12:00
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Re: Simultaneous Provide?


[re: Tam] [link to this post]
 
Did you go the "Moving Home" route for the transfer of your PN BB and phone package to your new address?

Alastair

plusnet
Standard User Tam
(eat-sleep-adslguide) Wed 13-Nov-13 19:20:30
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Re: Simultaneous Provide?


[re: Apprentice] [link to this post]
 
In reply to a post by Apprentice:
Did you go the "Moving Home" route for the transfer of your PN BB and phone package to your new address?


Where did I mention I was moving premises?

Tam

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Standard User BatBoy
(legend) Wed 13-Nov-13 19:53:12
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Re: Simultaneous Provide?


[re: Tam] [link to this post]
 
That's a "no" then, isn't it.


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Standard User Tam
(eat-sleep-adslguide) Wed 13-Nov-13 20:38:10
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Re: Simultaneous Provide?


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
That's a "no" then, isn't it.

A no to moving house route - yes.

To use the moving house route you log in with your plusnet username and password, something I don't have as i need a new line in a new building for a new business so no current plusnet account to login to.

Why have i asked the question here - simple - business account, submitted a question - ticket response time 44 hours .. hrrrmmmmmmm.!!

Tam

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Standard User RobertoS
(sensei) Wed 13-Nov-13 21:01:39
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Re: Simultaneous Provide?


[re: Tam] [link to this post]
 
All simultaneous provides are best done by a telephone order. I think probably from all ISPs.

AIUI the reason being that a SIM order number for the line is a special format, (LORN - Linked Order Number), and has to be submitted with the broadband order to cause Openreach to match up the two. I think online order systems just do what has happened to you.

You may be best ringing up and getting those original orders cancelled and placing a SIM/LORN one over the phone. Then PM orbrey or another PN rep on here to get it monitored.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.2/14.4Mbps @ 600m. - BQM

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Edited by RobertoS (Wed 13-Nov-13 21:05:31)

Standard User Oliver341
(eat-sleep-adslguide) Wed 13-Nov-13 21:29:46
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Re: Simultaneous Provide?


[re: RobertoS] [link to this post]
 
I'd be surprised if someone ordering both phone and broadband from Plusnet didn't have their order automatically processed as a simultaneous provide, as it would seem the logical thing to do.

Oliver.
Standard User Tam
(eat-sleep-adslguide) Wed 13-Nov-13 21:46:00
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Re: Simultaneous Provide?


[re: Oliver341] [link to this post]
 
In reply to a post by Oliver341:
I'd be surprised if someone ordering both phone and broadband from Plusnet didn't have their order automatically processed as a simultaneous provide, as it would seem the logical thing to do.


Exactly what I though and seem to remember happening before....
Sure a rep will sort it eventually

ticket id for line 1 - 77166199
ticket id for line 2 - 77166242

Would be useful if they sorted both to be simultaneous provides... ideally also installed both at the same time and hopefully asap smile (anyone think that this hint is too subtle?)

Tam

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Standard User Apprentice
(knowledge is power) Wed 13-Nov-13 22:53:25
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Re: Simultaneous Provide?


[re: Tam] [link to this post]
 
You didn't, sorry, my misinterpretation of your opening post.

<snip>
............... as i need a new line in a new building for a new business ...............

The additional info in your second post makes things clearer.

Alastair

plusnet
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 14-Nov-13 00:27:10
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Re: Simultaneous Provide?


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
That's a "no" then, isn't it.
No, more like a "Not applicable" as the basic premise of the Q: "for the transfer of your PN BB and phone package to your new address" is non-existent.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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