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Standard User Tam
(eat-sleep-adslguide) Mon 09-Dec-13 09:09:34
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Re: Simultaneous Provide?


[re: Tam] [link to this post]
 
So the average wait of 30 hours for a ticket answer is now 60+ hours for me and still no answer.... got to appreciate how well PlusNet service is for business support......!

Has anyone had a response in under 30 hours - there must be thousands of tickets answered quickly to make the average 30 hours - yet not seen anyone say tickets are being replied to quickly...


Oh - and BT now on-site doing the work.... still no routers.

Tam

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Standard User Tam
(eat-sleep-adslguide) Mon 09-Dec-13 09:43:13
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Re: Simultaneous Provide?


[re: Tam] [link to this post]
 
Ok, called PlusNet - business support answers quite quickly.

Routers hadn't been ordered.....

Now have to wait for them to be shipped to me with the usual Christmas mail delays - not possible to put it on a courier for next day pre 12 delivery

Tam

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Standard User jelv
(knowledge is power) Mon 09-Dec-13 11:07:06
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Re: Simultaneous Provide?


[re: Tam] [link to this post]
 
Did you look at when that 30 hours was last updated? They've now restarted it - it's currently nearer 42 hours!

jelv

Plusnet user since November 2001 - not sure for how much longer


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