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Standard User huwwatkins
(committed) Thu 14-Nov-13 09:32:28
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Can Plusnet change FTTC DLM settings?


[link to this post]
 
On FTTC there are from what I gather some profiles that the ISP can choose usually 'speed' or 'stable'.

As referenced in this thread: http://forums.thinkbroadband.com/zen/4252007-fttc-la...

As most ISP's seem to provision on 'stable' I've tried asking Plusnet to if they can change that only to get a response saying they have no idea where I would have got this 'speed' profile info from and so couldn't do it.

They also mentioned that only VM were capable of giving me more speed than my telephone line was capable of which I though was odd. I want this more for latency than speed and never mentioned VM in my email to them.

Anyone else had any better luck?
Administrator MrSaffron
(staff) Thu 14-Nov-13 10:52:29
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Re: Can Plusnet change FTTC DLM settings?


[re: huwwatkins] [link to this post]
 
http://www.thinkbroadband.com/news/5929-reminder-abo...

And if they bother to read the Openreach documentation they will find it in there

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User huwwatkins
(committed) Thu 14-Nov-13 11:08:23
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Re: Can Plusnet change FTTC DLM settings?


[re: MrSaffron] [link to this post]
 
Thanks
I've sent them that link aswell as this one:

http://www.openreach.co.uk/orpg/home/products/super-...


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Standard User kasg
(fountain of knowledge) Thu 14-Nov-13 13:46:18
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Re: Can Plusnet change FTTC DLM settings?


[re: huwwatkins] [link to this post]
 
In reply to a post by huwwatkins:
I want this more for latency than speed

The descriptions of the three profiles only mention speed, not latency.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST

Edited by kasg (Thu 14-Nov-13 13:46:39)

Standard User huwwatkins
(committed) Thu 14-Nov-13 13:51:55
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Re: Can Plusnet change FTTC DLM settings?


[re: kasg] [link to this post]
 
Speed can be defined in many ways smile From what I gather the speed is likely to be from not introducing interleaving/ banding etc. Which should help with latency.

In all three modes the system will tune the connection, setting fast or interleaved mode for error correction and once in interleave mode vary the depth of interleaving, the deeper the interleave the more tolerant the line is to errors at the expense of increasing latency and some throughput speed.

Edited by huwwatkins (Thu 14-Nov-13 13:52:54)

ISP Representative chrispettitt
(isp) Thu 14-Nov-13 16:12:50
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Re: Can Plusnet change FTTC DLM settings?


[re: huwwatkins] [link to this post]
 
I'm really sorry that this has been the case. I will be feeding this back as we can place a modify order to move you onto different types, as you have mentioned. If you have the ticket reference number that you could post, I'll get the necessary changes sorted for you.

In the meantime, I'll get the issue of our Support Team looked into internally.

Chris Pettitt
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
ISP Representative bpullen
(isp) Thu 14-Nov-13 20:25:01
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Re: Can Plusnet change FTTC DLM settings?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
http://www.thinkbroadband.com/news/5929-reminder-abo...

And if they bother to read the Openreach documentation they will find it in there

I've read that documentation and despite what it says, I've never seen a 'speed' profile in Wholesale's provisioning systems, only these ones.

Unless I'm mistaken, we provision customers on 'Standard' by default. I'm sure Chris will correct me if I'm wrong.

Rgds,

Bob Pullen
Plusnet Digital Care

Service Status :: RSS :: Email
http://twitter.com/plusnet
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User David_W
(fountain of knowledge) Thu 14-Nov-13 20:59:14
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Re: Can Plusnet change FTTC DLM settings?


[re: bpullen] [link to this post]
 
I can't find the reference, but Zen discovered that BT Openreach and BT Wholesale call the three profiles by different names when they moved the first tranche of their FTTC customers to their own backhaul network.

BT Openreach Speed = BT Wholesale Standard
BT Openreach Standard = BT Wholesale Stable
BT Openreach Stable = BT Wholesale Super Stable


Zen had everyone provisioned on BT Wholesale Standard when all FTTC customers were on BT Wholesale WBMC. They moved customers to the Zen network on BT Openreach Standard, and had complaints. Eventually, they realised the different descriptions and moved their own network customers to BT Openreach Speed.

Standard User Oldjim
(fountain of knowledge) Thu 14-Nov-13 21:01:29
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Re: Can Plusnet change FTTC DLM settings?


[re: bpullen] [link to this post]
 
This post probably explains http://community.plus.net/forum/index.php/topic,1201...
Just to clarify:

BT Wholesale 'Standard' = Openreach 'Speed'
BT Wholesale 'Stable' = Openreach 'Standard'
BT Wholesale 'Super Stable' = Openreach 'Stable'

I hope that makes sense!
ISP Representative bpullen
(isp) Thu 14-Nov-13 22:13:59
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Re: Can Plusnet change FTTC DLM settings?


[re: Oldjim] [link to this post]
 
So to answer the OP, you're already on the speediest of the three profiles (although admittedly that doesn't justify the support agent's lack of awareness).

Edit: Oh and thanks for the clarification.

Rgds,

Bob Pullen
Plusnet Business Propositions

Service Status :: RSS :: Email
http://twitter.com/plusnet

Edited by bpullen (Thu 14-Nov-13 22:17:20)

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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