Just thought I'd vent a little as I'm now on the third evening of disruption to my previously excellent connection. The first two nights I had outages with no DSL sync but now on the third night I had sync but no ppp session. The first two resolved overnight and the latest in an hour (although the upload has dropped down to the normal 440 rather than the uncapped 1mb that it has been up til now.
The connection has been fine during the day and no changes have been made to anything within my control.
I duly waited 30 mins the first night to log the ticket (at least it's an 0800 number) and do find having the status website interesting, for instance it was just showing a call waiting for over an hour, so no point phoning now to chase! Our servicedesk manager would loose his mind to have a call waiting for that long as it'll ruin his stats! (Interestingly there is no publication of the abandoned call rate, probably don't want to say how many give up)
Unfortunately I'm just waiting for a response, I dare not respond to the ticket for fear of pushing it further down their ever growing pile, as I believe from others that just responding effectively resets the timer (i don't know any other helpdesk software whose SLA timers reset when a ticket is updated)
The suggestion from the helpdesk was to plug the router into the master socket, or the test socket. Unfortunately my master socket is the old 1980s socket with no test socket and is located in the kitchen, well away from the networked computers. I'm hoping to arrange for BT to move the socket to a new location along with a modern face plate, just need to save up.
I know they are likely waiting on someone to do some investigation but it would at least be nice for someone to post an update from the ticket, rather than the, oh you'll have to now wait 24-72 hours for an update - the joys of residential broadband I suppose!
Hopefully it'll all just magically resolve itself!