I've spent half an hour going through the diagnostic steps, but it won't let me submit the fault. It says there's an error, please try later.
I've had to answer a lot of questions about connection drops, of which I was completely oblivious (PN records claim I've had two a day for the past week).
However, that is not my key issue. Since approx lunchtime, I've not been able to get download speeds in excess of about 0.18Mbps (compared to >3Mbps usually). Upload is normal.
Full reboot of both router & laptop hasn't fixed it - including leaving the router off for longer than the recommended half hour. I'm running wired (ethernet) plugged straight into the test socket.
New microfilter straight out of the cellophane hasn't fixed it. The only thing I haven't been able to check is the router itself, as I haven't a spare.
Think I'm entitled to a new one from PN anyway, for the price only of P&P, as have never claimed my free one under my latest contract.