I got Plusnet fibre broadband about a month ago. When I placed the order, Plusnet sent me an email telling me my estimated speed was 80Mbps. I am consistently getting 30Mbps. I get this via ethernet cable and also if I put my wireless laptop next to the router (which is downstairs where the BT line comes into the house). Upstairs, the speed varies from 10Mbps to 20Mbps.
I am in south London and the green cabinet on my street is less than 50 yards from my house, so I don't understand why the actual speed is so far out of line with the estimate.
The other thing that puzzles me is that the engineer Plusnet sent has left us with two routers, one sitting on top of the other and the two connected by a cable. One of the routers looks just like the ordinary broadband router I used to have before I upgraded to fibre. I assume that's how it works, but it seems odd.
Your opinions much appreciated before I raise the issue with Plusnet.