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Standard User DavidFinbarr
(freechataholic) Tue 26-Nov-13 12:04:50
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Leaving PN


[link to this post]
 
A friend is going to leave BT and going to BT.
She has her MAC but wants to leave in Jan.

She can select a date with BT in Jan, but what happens as I thought a MAC only lasts a certain period of time?

Save a bird,
eat a cat.
Standard User reserved
(fountain of knowledge) Tue 26-Nov-13 12:25:49
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Re: Leaving PN


[re: DavidFinbarr] [link to this post]
 
In reply to a post by DavidFinbarr:
A friend is going to leave BT and going to BT.
She has her MAC but wants to leave in Jan.

She can select a date with BT in Jan, but what happens as I thought a MAC only lasts a certain period of time?
Assume PN to BT

MAC's are valid for 30 days from issue.

Dennis
plusnet Unlimited & talkanytime
Standard User DavidFinbarr
(freechataholic) Tue 26-Nov-13 12:31:32
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Re: Leaving PN


[re: reserved] [link to this post]
 
Opps blush Yes PN to BT.

So MAC has to be valid on day of switch?
Any idea what would happen if MAC had expired and then tried to move?

Save a bird,
eat a cat.


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Standard User ryant704
(member) Tue 26-Nov-13 12:40:04
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Re: Leaving PN


[re: DavidFinbarr] [link to this post]
 
In reply to a post by DavidFinbarr:
Opps blush Yes PN to BT.

So MAC has to be valid on day of switch?
Any idea what would happen if MAC had expired and then tried to move?


I believe it's possible to get a small charge and you will be requested to get a new MAC code.
Administrator MrSaffron
(staff) Tue 26-Nov-13 12:41:13
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Re: Leaving PN


[re: DavidFinbarr] [link to this post]
 
I thought the rule was that the MAC had to be valid when entered into the order system. So if BT Retail take the MAC and submit it on day 28, but the migration is then actioned by BT Wholesale on day 40 it will not matter.

So all depends on when the MAC is put into the order system.

If it does expire then a new one can be obtained.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User DavidFinbarr
(freechataholic) Tue 26-Nov-13 13:01:26
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Re: Leaving PN


[re: MrSaffron] [link to this post]
 
Thanks Saffy smile

Save a bird,
eat a cat.
Standard User DavidFinbarr
(freechataholic) Tue 26-Nov-13 13:02:03
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Re: Leaving PN


[re: ryant704] [link to this post]
 
Cheers for the reply smile

Save a bird,
eat a cat.
Standard User Apprentice
(knowledge is power) Tue 26-Nov-13 13:07:49
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Re: Leaving PN


[re: DavidFinbarr] [link to this post]
 
Ofcom and the MAC

Alastair

plusnet
Standard User RobertoS
(sensei) Tue 26-Nov-13 17:50:17
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Re: Leaving PN


[re: DavidFinbarr] [link to this post]
 
You can edit the erroneous post until midnight smile. (Any post for up to 12 hours from posting).

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User RobertoS
(sensei) Tue 26-Nov-13 17:53:39
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Re: Leaving PN


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
So all depends on when the MAC is put into the order system.
More specifically - AIUI it is when BT Retail put it into the Openreach order system.

When that would be if a January date had been selected when the customer places the order with BT Retail is something I don't know.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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