I think I've straightened out your post, see below with the modified quote. (Do you have a touchscreen by any chance? That often causes my typing to go like yours).
That £60 is part of what Openreach charge Plusnet if the problem is your side of the test socket inside the master socket. Many ISPs pass on the full amount, and all warn you about it beforehand, just to make you aware it can happen.
I don't remember hearing of any Plusnet customers being charged it when the problem is the test socket or further out from them.
You or a neighbour didn't put up lots of flashing Christmas lights at the time this started I hope?
I'm surprised you weren't offered a test router.
I've had PlusNet broadband since 2011...sometimes it goes offline for short periods but overall I've ben pretty happy with the service. However last week I noticed my pc was streaming very sowly..10 minutes to watch a 2 minute YouTube clip etc. etc. carried out a speed check using the u switch and which websites speed tests..I found out that I'm only getting 0.2 on download speeds.
I contacted plusnet via the online helpage(call centre wait was too long, always 60 mins waiting time voice automation informs me).Today it was finally tested after a week of waiting to be told that the problem might be my end and that an engineer visit will be required ,and if the fault is with my set up, connection or equipment I will be charged £60.They did suggest try a new router but seeing as I have only had one they supplied surely they should supply a test replacement at least!. I am worried that they will charge me this £60 regardless of what they do, as I am not sure as to what they mean exactly. Is it belter to trust PlusNet or would I be better off just switching to a new provider such as talk talk, and get new router and installation anyway?
I live in Birmingham , so if anyone has any idea of poor plusnet service and if talk talk is any good ...hope that makes sense and thanks for any advice in advance.
My broadband basic info/help site - www.robertos.me.uk
| Domains,website and mail hosting - Tsohost
Connection - Plusnet
UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
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- Jean-Antoine Petit-Senn.
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