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Standard User Stanman_24
(knowledge is power) Wed 11-Dec-13 10:41:38
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Cut off after asking to settle up and leave


[link to this post]
 
I ring up to cancel as I want to leave and I was cut off half way through a phone call - how pleasant !

KRO BCFC smile

BQM
Standard User Stanman_24
(knowledge is power) Wed 11-Dec-13 11:10:11
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Re: Cut off after asking to settle up and leave


[re: Stanman_24] [link to this post]
 
We've successfully taken a payment of £17.34 for "Final Termination Charge".

snotty dismissive attitude on phone = one less customer

cya later !

KRO BCFC smile

BQM
Standard User wanapoo
(committed) Wed 11-Dec-13 11:39:39
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Re: Cut off after asking to settle up and leave


[re: Stanman_24] [link to this post]
 
Stay tuned for the next installment of "The Stanman_24 Saga, Plusnet are bad people because they charged me a CESSATION charge and cut off my broadband"
coming to Thinkbroadband.com, bluray and dvd soon.


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Standard User kasg
(fountain of knowledge) Wed 11-Dec-13 11:50:30
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Re: Cut off after asking to settle up and leave


[re: Stanman_24] [link to this post]
 
Your last post said "I am a happy man again !" - I guess it didn't last.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User Stanman_24
(knowledge is power) Wed 11-Dec-13 12:10:56
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Re: Cut off after asking to settle up and leave


[re: wanapoo] [link to this post]
 
whatever !

I left because since all my problems started I have not had one clear answer.

I left because their support system is flawed where they expect you to raise questions using their online portal but no bothers to answer them except automated messages.You speak to a CS advisor but there is no consistency, they tell you different things but no answers. It is like speaking to BT tongue

£17.50 to leave is nothing so I am happy, just waiting for my MAC code so dont make this a personal attack you fool.

KRO BCFC smile

BQM

Edited by Stanman_24 (Wed 11-Dec-13 12:14:27)

Standard User Stanman_24
(knowledge is power) Wed 11-Dec-13 12:12:43
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Re: Cut off after asking to settle up and leave


[re: kasg] [link to this post]
 
I guess not

KRO BCFC smile

BQM
Standard User RobertoS
(sensei) Wed 11-Dec-13 13:24:41
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Re: Cut off after asking to settle up and leave


[re: Stanman_24] [link to this post]
 
?
I don't quite understand how they have done that.

Asking for a MAC does not guarantee you are leaving, so how can they work out the termination charge? If you "cancelled" your contract, which means the expected leaving date is known, then they could. In which case there is a fair chance a Cease order will have been placed on your broadband. If it has, a MAC cannot be obtained from Openreach.

No-one should ever tell their ISP they are cancelling. Nearly all support staff will take that as stated, not as intended.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Oliver341
(eat-sleep-adslguide) Wed 11-Dec-13 13:28:01
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Re: Cut off after asking to settle up and leave


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
No-one should ever tell their ISP they are cancelling.

Apart from on BE, where setting a cancellation date was a requirement to avoid the "express cancellation fee", but thankfully those days are over.

Oliver.
Standard User Stanman_24
(knowledge is power) Wed 11-Dec-13 13:41:25
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Re: Cut off after asking to settle up and leave


[re: RobertoS] [link to this post]
 
I paid until the end of the month apparently

KRO BCFC smile

BQM
Standard User KelvinBridge
(newbie) Wed 11-Dec-13 14:56:21
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Re: Cut off after asking to settle up and leave


[re: Stanman_24] [link to this post]
 
Was the ''Termination charge'' levied because you'd cancelled a contract before the agreed ending date >

'' If you or we end your service within the minimum period of your agreement you will have to pay the termination charges set out for each of the services in the relevant service terms by way of compensation to us for ending your service early
. If you have taken a service that does not have a minimum period you will not have to pay termination charges. You can find details of these charges in the price guide.##
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