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Standard User Grimmers
(newbie) Thu 12-Dec-13 07:48:55
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Any PN reps about today?


[link to this post]
 
Morning, I have an order in for broadband and line rental (switching from BT), but like others my order says that my phone will be sorted 2-3 weeks after my broadband goes live. I would very much like to have this all completed on the same day if at all possible.

Cheers
Chris
ISP Representative chrisparr
(isp) Thu 12-Dec-13 10:16:02
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Re: Any PN reps about today?


[re: Grimmers] [link to this post]
 
We can *try* to arrange this, but we'd caveat any simultaneous order with 'this may not work!'

Private message your username over to me and I'll ask one of the guys here to take a look

Chris Parr
Plusnet Support Team
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Chrysalis
(legend) Thu 12-Dec-13 10:34:50
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Re: Any PN reps about today?


[re: chrisparr] [link to this post]
 
check mine as well please, I am not best pleased I had to ring after my ticket was left for a day and another rep on the plusnet forum stating yesterday he would manualy fix (and didnt).

I did a call today and my order has now progressed a bit but still no date given. I would appreciate if you can check yourself to make sure its at the stage where I am just waiting for openreach not plusnet.

BT Infinity 2 Since Dec 2012 - BQM


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ISP Representative chrisparr
(isp) Thu 12-Dec-13 10:37:41
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Re: Any PN reps about today?


[re: Chrysalis] [link to this post]
 
Matt's going to keep an eye on this and make sure we get this sorted asap.

Chris Parr
Plusnet Support Team
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Chrysalis
(legend) Thu 12-Dec-13 10:42:54
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Re: Any PN reps about today?


[re: chrisparr] [link to this post]
 
yeah hes replied just read it, thanks.

BT Infinity 2 Since Dec 2012 - BQM
Standard User gordon_k
(regular) Thu 12-Dec-13 14:01:56
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Re: Any PN reps about today?


[re: chrisparr] [link to this post]
 
Hi Chris -

I'm planning a move from BE to PlusNet - phone and broadband.

Bit apprehensive as I know BE don't allow a BE landline without broadband, and if there is a 2 or 3 week gap after broadband is cancelled, I've heard stories of them ceasing the phone line.

Are you guys able to ensure this doesn't happen - or would I be best transferring my landline to a no-contract provider like Post Office Homephone first, so that the normal procedure could be followed?

Edited by gordon_k (Thu 12-Dec-13 14:04:48)

Standard User Grimmers
(newbie) Thu 12-Dec-13 14:59:52
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Re: Any PN reps about today?


[re: chrisparr] [link to this post]
 
Done as requested.

Thanks
Standard User Apprentice
(knowledge is power) Thu 12-Dec-13 15:30:44
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Re: Any PN reps about today?


[re: gordon_k] [link to this post]
 
If you are considering moving your line+calls on a short contract initially then have a read of all the maaf Talk web page links, as Madasafish is "looked after" by Plusnet.

Alastair

plusnet
ISP Representative thatadamwalker
(isp) Thu 12-Dec-13 15:56:02
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Re: Any PN reps about today?


[re: Apprentice] [link to this post]
 
Hi there,

Sorry to be the bearer of bad news, unfortunately it's not possible for us to arrange both orders to complete on the same day due to it being a migration.

OFCOM regulations also mean we need to allow two weeks for a phone transfer.

Adam

Adam Walker
Plusnet Support Team
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User gordon_k
(regular) Fri 13-Dec-13 13:11:22
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Re: Any PN reps about today?


[re: thatadamwalker] [link to this post]
 
In that case, what is the recommended method of approach for someone wanting to migrate to PlusNet from BE - or from any operator who don't allow you to retain their landline without the broadband?
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