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Standard User adslmax
(knowledge is power) Thu 12-Dec-13 22:16:02
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Plusnet Support Call


[link to this post]
 
I am very annoyed been on the phone for 1 hour and 25 minutes and the auto message kept repeating "due to a very high volume of calls. Current waiting time is 60 minutes".

What is going on Plusnet?

plusnetADSL2+16 Meg
Standard User kwikbreaks
(eat-sleep-adslguide) Fri 13-Dec-13 04:53:33
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Re: Plusnet Support Call


[re: adslmax] [link to this post]
 
Now that's a familiar userid. I think you must have tried every ISP operating in the UK or at least I've come across your id on just about every TBB board I've ever read.

Have you tried prefixing the CS number with 141 to withold your callerid?
ISP Representative chrisparr
(isp) Fri 13-Dec-13 07:42:25
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Re: Plusnet Support Call


[re: adslmax] [link to this post]
 
Anything we can help with?

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User jelv
(knowledge is power) Fri 13-Dec-13 10:20:41
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Re: Plusnet Support Call


[re: chrisparr] [link to this post]
 
He probably wants another SNR reset!

jelv

Plusnet user since November 2001 - not sure for how much longer
Standard User Stanman_24
(knowledge is power) Fri 13-Dec-13 10:25:30
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Re: Plusnet Support Call


[re: kwikbreaks] [link to this post]
 
oh [censored] quit the sniping

oh atm plusnet are a pain in the ass concerning telephone support,

KRO BCFC smile

BQM

Edited by Stanman_24 (Fri 13-Dec-13 10:26:33)

Standard User adslmax
(knowledge is power) Fri 13-Dec-13 10:35:11
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Re: Plusnet Support Call


[re: Stanman_24] [link to this post]
 
It's not for me. It's for my mum line. But, they had sorted out as she forget her password on the router to connected.

plusnetADSL2+16 Meg
Standard User RobertoS
(sensei) Fri 13-Dec-13 11:05:42
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Re: Plusnet Support Call


[re: adslmax] [link to this post]
 
Have you got her connection details written down now, somewhere you won't forget where they are? smile

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User adslmax
(knowledge is power) Fri 13-Dec-13 11:49:26
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Re: Plusnet Support Call


[re: RobertoS] [link to this post]
 
I did but she lost it somewhere in the house can't find it. But, it all sorted now.

plusnetADSL2+16 Meg
Standard User adslmax
(knowledge is power) Fri 13-Dec-13 21:43:35
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Re: Plusnet Support Call


[re: jelv] [link to this post]
 
In reply to a post by jelv:
He probably wants another SNR reset!


No, the DLM had set my line at 3dB ages ago and it won't go lower than that. Plusnet told me that the BT DLM only do 3, 6, 9, 12, 15 and 18 on snr on it own as the DLM will work out automatically on the line depend how stable and how many errors on the line.

plusnetADSL2+16 Meg

Edited by adslmax (Fri 13-Dec-13 21:44:48)

Standard User kwikbreaks
(eat-sleep-adslguide) Fri 13-Dec-13 22:59:13
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Re: Plusnet Support Call


[re: jelv] [link to this post]
 
Obviously well known on this board too then...
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