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Standard User Stanman_24
(knowledge is power) Mon 16-Dec-13 14:05:29
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I have decided to STAY rather than Leave


[link to this post]
 
After my cab was enabled on saturday morning I have made the decision to stay with plusnet and sign up to their unlimited fttc deal. It has cost me £25 install and £22'ish a month on the unlimited usage deal.

Nevertheless I contacted them on saturday and asked for a refund concerning my termination charge of £17.34.

My install date is 24/12/13 so early xmas prezzie for me considering I have been waiting nearly three years and staved off the dark side concerning VM.

I am now in the process of dropping my 500av homeplugs for some external grade cat5e cable to go around the front of my house. This will also benefit my WHS and HD Video streaming from my VU+ & TM Nano.

The option of moving house without having to terminate the contract was a big yes for me considering my house is on the market.

I would like to say thank you to Reece who contact me last week and offered to apologise on behalf of his colleagues concerning their dismissive manner.

KRO BCFC smile

BQM

Edited by Stanman_24 (Mon 16-Dec-13 14:06:19)

Standard User adslmax
(knowledge is power) Mon 16-Dec-13 14:13:05
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Re: I have decided to STAY rather than Leave


[re: Stanman_24] [link to this post]
 
In reply to a post by Stanman_24:
My install date is 24/12/13 so early xmas prezzie for me considering I have been waiting nearly three years and staved off the dark side concerning VM.


I am sorry to tell u bad news that it won't be Dec 24th because Openreach isn't working on xmas eve. I remember my friend Bev in 2011 that she order Plusnet FTTC somewhere in December 2011 and her installation date was 24th Dec 2011 but she never get any openreach engineer and she phone up plusnet and they say to her the order for December 24th 2011 will be 9th January 2012 because of xmas period as BT rejected her planned date. She was disappointed with no FTTC for 2 weeks.

So, beware of no Openreach over xmas period.

plusnetADSL2+16 Meg

Edited by adslmax (Mon 16-Dec-13 14:14:27)

Standard User Stanman_24
(knowledge is power) Mon 16-Dec-13 14:14:09
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Re: I have decided to STAY rather than Leave


[re: adslmax] [link to this post]
 
HMM any Plusnet CS want to confirm this considering they have to give me 7 days notice for change of appointment

KRO BCFC smile

BQM

Edited by Stanman_24 (Mon 16-Dec-13 14:14:24)


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Standard User adslmax
(knowledge is power) Mon 16-Dec-13 14:16:02
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Re: I have decided to STAY rather than Leave


[re: Stanman_24] [link to this post]
 
I rather u go to plusnet community forum and ask the staff are openreach working on xmas eve for fttc iinstallation and I am sure they will tell you when is the cut off period for no openreach over xmas holiday.

plusnetADSL2+16 Meg

Edited by adslmax (Mon 16-Dec-13 14:22:57)

Standard User Stanman_24
(knowledge is power) Mon 16-Dec-13 14:39:50
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Re: I have decided to STAY rather than Leave


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
I rather u go to plusnet community forum and ask the staff are openreach working on xmas eve for fttc iinstallation and I am sure they will tell you when is the cut off period for no openreach over xmas holiday.


I have added a thread on that forum smile

KRO BCFC smile

BQM
Standard User adslmax
(knowledge is power) Mon 16-Dec-13 14:44:00
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Re: I have decided to STAY rather than Leave


[re: Stanman_24] [link to this post]
 
U have posted on the wrong dept. Should be on this page here: http://community.plus.net/forum/index.php/board,3.0....

Because this page the staff will checked with supplier end of installation date. The accounts and billing dept will know nothing.

plusnetADSL2+16 Meg

Edited by adslmax (Mon 16-Dec-13 14:45:08)

ISP Representative thatadamwalker
(isp) Mon 16-Dec-13 15:34:53
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Re: I have decided to STAY rather than Leave


[re: adslmax] [link to this post]
 
So, beware of no Openreach over xmas period.


That actually depends on the area.

@Stanman_24 want to drop me a message with the account username and I'll check for you.

Adam Walker
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User adslmax
(knowledge is power) Mon 16-Dec-13 15:36:48
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Re: I have decided to STAY rather than Leave


[re: thatadamwalker] [link to this post]
 
He already posted here: http://community.plus.net/forum/index.php/topic,1213...

plusnetADSL2+16 Meg
Standard User Stanman_24
(knowledge is power) Mon 16-Dec-13 15:44:27
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Re: I have decided to STAY rather than Leave


[re: adslmax] [link to this post]
 
looks like it has been confirmed on 24th tongue

KRO BCFC smile

BQM
Standard User KelvinBridge
(learned) Mon 16-Dec-13 16:13:07
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Re: I have decided to STAY rather than Leave


[re: Stanman_24] [link to this post]
 
In reply to a post by Stanman_24:
looks like it has been confirmed on 24th tongue



Well remember to leave a few carrots out for Openreach's reindeer , as it is Xmas eve,... not forgetting the 'OR' Elves...... they like do like a hot mince pie !
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