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Standard User alext05
(member) Mon 16-Dec-13 18:55:47
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I have someone else's details in my connection settings


[link to this post]
 
I had fibre installed on Tuesday and since then enjoyed speeds of up to 73Mbps. But I came home today from work to discover email from Plusnet saying "Your product change is now complete" and your estimate speed is 36 Mbps.

I though, that is very strange. Did a test on TBB to discover that indeed I cannot go over 36 Mbps. Go into my Plusnet account and lo and behold, in my Current and Estimated line speeds I have 37 and 36 Mb respectively.

After getting over the initial annoyance I noticed that the data is for a different telephone number for someone in Benton (I am in London).

Great Plusnet, give a new customer a proper welcome. Now waiting on their wretched support phone line to give them a hairdryer treatment. Not impressed at all.

Raises a question if the system is compomised and if I can see any other personnal details or who can see my details.
Standard User alext05
(member) Mon 16-Dec-13 19:10:03
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Re: I have someone else's details in my connection settings


[re: alext05] [link to this post]
 
registered and posted a message on Plusnet forums now.
Standard User Apprentice
(knowledge is power) Mon 16-Dec-13 19:57:57
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Re: I have someone else's details in my connection settings


[re: alext05] [link to this post]
 
http://community.plus.net/forum/index.php/topic,1213...

A strange thing to happen!

Alastair

plusnet


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Standard User alext05
(member) Mon 16-Dec-13 21:28:58
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Re: I have someone else's details in my connection settings


[re: Apprentice] [link to this post]
 
Indeed. It seems to have been fixed now. Great work from Plusnet staff on the forums.
Standard User Apprentice
(knowledge is power) Mon 16-Dec-13 21:44:41
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Re: I have someone else's details in my connection settings


[re: alext05] [link to this post]
 
Yes it's always been an asset that some of the PN DCT/Staff are available via the Community forums through the day and at the moment for some hours in the evening.

Alastair

plusnet
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