I reported the noisy Quiet Line test to Plusnet, they checked the line and detected a faulty line. They said should be fixed by the 8th Jan.
Today the telephone line was dead and I saw an Openreach engineer checking the cables in a manhole.
Confirmed he was working on my line and line eventually came back
Interesting thing is that the BB speed was increased dramatically at 4am on the 1st of January, there was a short interrupt to the connection (as detected by the BB Quality Monitor on this site).
The fault reported by PN to me was a "Battery Contact" so was it routinely repaired by a scheduled maintenance procedure in the exchange - ? or by PN reporting the issue to BT and BT activating the fix.
Many years ago I worked in a factory making Strowger switch gear exchanges and I remember one of the "racks" was dedicated to checking the circuits. Perhaps this process has been carried forward to the current equipment.
Moral from this story.
Check the voice line quality before getting involved with checking and swapping routers etc
It is easier to get support for correcting bad voice line performance. The quality of the flimsy bit of copper between the green cabinet and your master socket is perhaps the weakest link in the connection between you and your favourite web site.
So thanks to PN and Openreach
Edited by DRW (Fri 03-Jan-14 11:47:12)