A friend hasn't had any broadband for over a week. He's tried switching off the router leaving it for over a minute and reconnecting, without success. He uses a laptop to connect wirelessly. Apparently the "internet" light on his PN supplied router is permanently off.
I've suggested trying a different router. I think I can workout the broadband username as email@example.com
but he can't remember the password. Is there any means of obtaining this from PN?